The same exercise can be done with your high performers. And again, you’ll likely find that what makes these folks so great is all about their attitudes and not their skills. Don’t get me wrong. I’m not saying that skills don’t matter—they do. But I’m also saying that the biggest challenge in hiring is not determining skill but rather determining whether or not someone has the right attitude to be a good fit in your organization. Besides, figuring out if someone has the right skills, or enough raw IQ points, is actually pretty easy. Virtually every profession has some kind of a test to assess skill. If you want to be a board certified neurosurgeon, you have to pass a test. If you want to be a Cisco Certified Internetwork Expert (considered perhaps the toughest networking certification), you have to pass a written and a lab test. If you want to be a nurse, pharmacist, engineer, nuclear physicist, car mechanic, or whatever, there’s a test to assess if you have the skills and horsepower to do so.
And even though I personally lack the skills to pass the tests for any of those jobs, I could easily proctor the exam. And if I buy the scoring key, guess what? I could grade those tests as well. And so could you. If you’re looking for a Java programmer, give her a page of code with bugs and have her debug and rewrite the code. Google holds a Code Jam that they describe as “a programming competition in which professional and student programmers are asked to solve increasingly complex algorithmic challenges in a limited amount of time.” Some hospitals hold competency fairs to test clinical knowledge. (“You say you know about infection control, chest tubes, and insulin protocols, so show me.”) There’s really no excuse for hiring somebody who lacks the skills to do the job, which no doubt is a contributing factor to why only 11 per cent of new hires fail because of skill.
So when you see your colleagues get fixated on hiring people who can “do the job” and who have the “right skills” and enough “talent,” you’ll want to explain to them that attitude, not skill, is the top predictor of a new hire’s success or failure. Because even the best skills don’t really matter if an employee isn’t open to improving or consistently alienates co-workers, lacks drive, or simply lacks the right personality to succeed in that culture. Skills still count, but the data overwhelmingly tell us that attitude is the hiring issue that should demand the most focus.
Reprinted with permission from The McGraw-Hill Companies, Inc. www.leadershipiq.com/hiring
