Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Regulator accuses 2 firms of ‘abuse of dominance’ in water heater market (David Leblanc)
Regulator accuses 2 firms of ‘abuse of dominance’ in water heater market (David Leblanc)

Regulator accuses 2 firms of ‘abuse of dominance’ in water heater market Add to ...

The federal competition watchdog is accusing two home water heater rental companies of “abuse of dominance” in the Ontario.

The Competition Bureau says it’s seeking a total of $25-million in fines – $15-million from Direct Energy and $10-million from Reliance Comfort.

The companies say they’ll oppose the allegations before the Competition Tribunal, the federal agency that hears cases brought by the Bureau.

More Related to this Story

The Bureau says the companies have return policies and procedures that are aimed at preventing consumers from switching to a competitor.

The Bureau says customers are subjected to aggressive tactics when they call to return a rented water heater.

It also alleges there are unwarranted fees and charges as well as restrictions on when and where water heaters can be returned.

More to come

Follow us on Twitter: @GlobeBusiness

 

In the know

Most popular video »

Highlights

More from The Globe and Mail

Most Popular Stories