Customer Experience
PR disasters burn hot and fast
Healthy doses of honesty, candour and concern can calm your customers and keep them coming back
Customer Experience
Keeping bridezilla at bay
In a business that’s all about customer satisfaction, details rule the day
Customer Experience
Taking the cringe out of ‘Call IT’
IT departments need to shine up their reputation for poor customer service
Customer Experience
Customer complaints: Turn cranks into champions
Your staff should be empowered to make on-the-spot decisions, both in person and online
Customer Experience
How to harness the power of social media feedback
Engaging with consumers enables owners to assess a product's strengths and weaknesses.
Client Satisfaction
Hey Doc: Thanks for the surgery – and the great service
Hospital CEO says health care industry could learn something from the private sector
Customer Experience
Please don't squeeze the lingerie
Don't be afraid to give customers what they really crave – a tactile experience of your product, and your willingness to problem-solve
Marketing
Why you want things, prices be damned
Good customer service combined with the product become what the customer wants, and the cost becomes secondary
Customer Experience
The end of the $35 hamburger
Restaurateurs have to listen to customers and think theatrically to survive, says the CEO of some of Canada’s most popular chains
Customer Experience
The best salespeople don’t sell at all
Being truthfully interested in your client and their business creates intimacy – and sales
