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Posted on 14/11/06

Baskin-Robbins targets a melting market share

RETAILING REPORTER

It's a brand that's deliciously familiar to baby boomers. Too bad their kids don't seem to care.Baskin-Robbins, a long-time synonym for takeout ice cream, has watched its U.S. market share melt as a generation picked up a taste for café lattes. Now, the company is retooling itself to win a younger generation with new drinks and other ice cream concoctions. It's redesigning its stores to add a shot of entertainment, with a server preparing customized sundaes and milkshakes at a counter bar as customers watch the show.

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