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Posted on 05/05/08

Asking 'why' again and again is harder than you think, but it works

George Stalk Jr. is senior vice-president of Boston Consulting Group of Canada Ltd. and adjunct professor of strategic management for the Rotman School of Management at the University of Toronto.

Asking "why" is the basic act of probing. Searching for root causes takes strategy formulation away from the unconscious repetition of past patterns and mimicry of competitors. Asking "why" leads to new insights and innovations that sometimes yield important competitive advantages.

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