The Troubleshooter is offered by Globetechnology.com and Nerds On Site, an information-technology service provider that delivers solutions for homes and businesses. The free Troubleshooter service is a courtesy globetechnology.com provides for individual users only - businesses and homeowners with IT support, installation and outsourcing queries can contact Nerds On Sitedirectly by e-mail, or by calling 1-877 MY NERDS.
E-mail any type of desktop hardware or software problem, or your own suggestions, to The Troubleshooter. When sending your question, be sure to include the type of computer you are running, the name of the operating system (for example, Windows XP or Mac OS X), and a clear description of the problem. Answers will be posted under "Latest Fixes," and you can also find useful information by checking the Technical Support Archive for related questions tackled in the past. We get a large volume of queries and some tricky problems take time to solve, but The Troubleshooter answers as many questions as it can, so keep checking back for the answers you need.
WARNING: The Troubleshooter is offered as a free advice column, with no guarantees, and it's your choice whether you try any of the suggestions. Some repairs involve procedures that can have drastic effects how a system runs, and computers contain high-voltage equipment and delicate hardware that can be damaged or dangerous if mishandled. ALWAYS back up your personal files before making any changes to your system, and if the fix is hardware-related, ground yourself to avoid static electricity discharges and unplug the computer and monitor's power cords before touching anything inside the computer case. If you don't feel comfortable trying one of the suggestions to fix your problem, please have someone familiar with computers and/or software do it for you.
