QUESTION: I installed a 5.1-channel sound card and software on the computer and upgraded to Windows Media Player 7.1. Now I can get video and sound, or play an Internet radio station fine, but there's no way I can get my machine to play an ordinary music CD on the machine's own CD player. The CD spins, and it counts the time that's played or left correctly, but no sound. I can't figure this one out ... can you help?
Thanks!
Richard Taylor
ANSWER: Unlike everything else in the CD system, the CD audio runs on a separate, second cable from the back of the CD-ROM to the sound card. The most likely cause of this problem is that the CD audio cable wasn't reconnected when the sound card has was upgraded.
It's pretty easy to find. It's a thin, four-conductor cable running from the rear-right of the CD-ROM. (Not the wide ribbon cable that connects to CD-ROM to your motherboard's I/O controller). The thin audio cable usually runs from a small port on the back of the drive to and identical port on an external sound card, or on an audio controller built right onto the motherboard.
Nerds On Site Support Team and Globetechnology.com
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