QUESTION: I am having problems with my "e" and "f" drives on my Windows XP machine — they will not allow me to download any programs. I have heard that some others have been having the same problems.
I have contacted Compaq and they have not been able to help my. I would think there would be some program to help me...
Compaq has said that both my CD and DVD drives are corrupt. The drivers on my unit are dvd-rom-dd-8000 and lg cd rw ced-8120b. I can play a CD with the "e" drive.
I have tried to restore the unit back to a point when all was well, but I get the same results. Any help you can give me will be appreciated.
DPSZ
ANSWER: It could be either a hardware issue or a software issue. Since both drives were affected at the same time I would suggest a software problem is more likely. An easy way to tell would be to boot to a bootable CD and see if you can run any utilities that are on the CD. Windows is not involved at that point so if it works it must be a software issue and if not it's likely a hardware issue.
If it's a software problem you can do the usual, check for viruses, remove all adware/spyware, run the system file checker and research the problem on-line (or have a tech look at it) but there is a good chance you'll have to run a fresh installation of windows to fix it (often problems with IDE devices require a reload of windows).
If it's a hardware issue you'll have to replace the drives. Audio CDs spin slower than data CDs so it could be an issue with the motor.
Nerds On Site Support Team and Globetechnology.com
