QUESTION: I have a dell dimension 2400 running Windows XP Home. My problems are two fold: (1) two malware which I just cannot remove, 207.net cookie and overture cookie (2) I want to remove eztrust firewall as i have panda internet security set up as the desired one. the firewall is password protected an I have forgotten them and also the trial version has long since expired. Is there a manual way to removing it. Your help would be greatly welcomed.
Thanks,
Padam
ANSWER: Reboot your system into Safe Mode. The method for this is determined by your operating system but normally either pressing F8 at the beep, or holding the control (CTRL) key during boot up works.
NOTE — Do NOT start EZ Firewall while in Safe Mode, or you will not be able to make the changes necessary.
Open the Internet Logs directory.
In Windows 98/ME this will be C:\Windows\Internet Logs
In Windows NT/2000 it will be C:\WINNT\Internet Logs
In Windows XP it could be either of these folders but typically, C:\Windows\Internet Logs.
If you need to keep a copy of old alerts, copy the ZAlog.txt file to another location first. Then, rename the internet logs folder to EZ Firewall. (if you are running Windows NT/2000/XP and cannot rename the folder, please be sure you are logged onto your system with administrative rights).
4. Reboot your system normally. You should now be able to access EZ Firewall without a password.
Nerds On Site Support Team and Globetechnology.com
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