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No email Fridays?

Engineers at Intel have recently been experimenting with an intriguing new form of anti-technology – "no email Fridays."

After chief executive Paul Otellini spoke out about engineers "who sit two cubicles apart sending an email rather than [getting] up and talk," about 150 engineers began adhering to a policy that encourages them to avoid email as much as possible on Fridays.

The goal is to encourage personal interaction and help free workers from their email addiction for at least one day. The idea has also caught on at other businesses, according to a recent BBC online article.

"Firms such as US Cellular and Deloitte and Touche have been experimenting with e-mail for some time," it reports. "Last year, fulfillment firm PBD launched a no e-mail Friday, when chief executive Scott Dockter suspected that over-dependence on e-mail was damaging productivity."

That company then claimed the four-month experiment "had been a resounding success, with better teamwork, happier customers and quicker problem solving."

Many workers are drowning in email. Inboxes overflow and don’t get emptied, emails are left unreplied, and some people even go so far as to declare email bankruptcy. Managing email is one of the major daily tasks for so many of today’s workers.

The weakness of no email Fridays is that it could help internally, but emails from those outside of the company will continue to pour in on that day. So workers could end up spending the day on the phone, rather than dashing off quick responses -- the kind of thing email is great for. But sometimes people need to be reminded of the value of a personal response either via the phone or in-person. For teams, it could be helpful.

Still, not everyone is convinced. Charles Bermant, a technology columnist for the Seattle Times, isn’t a fan.

"So here's what will happen: Companies will encourage email-free periods for employees to converse," he wrote in a recent column. "They will walk over to a neighboring cubicle to ask ‘when will the presentation be ready?’ and the conversation will evolve into ‘how about those Seahawks?’ Pretty soon productivity will decrease, and a year later the policy gets revised — again."

For him, it evokes the idea of casual Fridays. "Casual Fridays had its own desired result, making everyone more comfortable," he wrote. "Email free Fridays presumably have the same purpose but takes the long way around to a place we could reach if we just thought about what we are doing."

That’s the thing about email –- people are very careless with it. They hit "reply-all" when they shouldn’t, send inappropriate messages, and spam friends and colleagues with useless forwards. The list of gripes goes on.

I won’t come out against no email Fridays, but Bermant is correct in pointing out that a lot could be gained by teaching people the correct way to mange and use email. That alone could do more to help cut down on message clutter and email-induced stress.

  1. Dutch Boy from Calgary, Canada writes: Charles Bermant needs to get out from behind his laptop.

    Better relationships will create better work environments which will create better efficiencies.
  2. Alex Keuper from Carpinteria Santa Barbara CA, United States writes: Sounds like people who 'work' remotely want less contact with the office - why not "No email Tuesday afternoon to Wednesday lunch"? Then we can expect civil servants and the blood-sucking financial community to BE ON THE G!@ $%&* JOB!
  3. Montgomery C. Burns from Springfield, Canada writes: I like the idea of no email Fridays. I'll email my boss tomorrow to see what she thinks.
  4. C M from Calgary, Canada writes: I'd be happy for e-mail free weeknights and weekends - my husband is addicted to it, and spends far to much time checking and answering questions that can wait. It would be great if someone had a great big e-mail switch and flicked it off everyday at 6pm and on again at 8am....
  5. Dude Love from Toronto, Canada writes: I think the main thing to do is teach everyone email etiquette. Part of the problem with company email is that people CC people who do not need to be part of the discussion or use old email subject lines that do not correspond to the new thread.
  6. Marcus Leja from Calgary, Canada writes: People also need to recognize that business e-mail is not an informal, "off-the-record" mode of communication. Under both the Canada Evidence Act and the U.S. Federal Rules of Civil Procedure, e-mail on business servers are fully discoverable in court / regulator proceedings. Time to start thinking of e-mail as equivalent to the hardcopy business letter and act as such.
  7. Me Two from Calgary, Canada writes: I LOVE using email. I wish more people did and took emails more seriously.

    It takes me half to one fifth the time to follow up on something with an email as it does to do it by phone. And don't get me started on walking to someone's office, interrupting their work concentration, finding them in a meeting, finding them on the phone, etc. Its never as simple as walking over to someone's office and having a chat.

    I agree that people, including myself, get buried in email. But I'd be way more buried if I wasn't using email. I love using emails for group stuff. Write it once, CC everyone on the list and wala, everyone is in the loop.

    People complain way, way too much about email hassles. Its an outstanding communication tool.

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The Office

Craig Silverman is a Montreal freelance journalist who writes The Office, a weekly workplace culture column for Globe Life. He blogs here about office life and encourages your comments and contributions. Craig's writing has appeared in publications including The New York Times and Montreal Gazette, and he is the editor of RegretTheError.com, the award-winning media errors and corrections blog. He braved the world of open-concept offices and cubicles at a software company during the dot-com boom, and fondly recalls those heady days of free massages and stock options for all.

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