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Cellphones hit the shoals

 

The cellphone industry sold 300 million handsets in the last three months of 2007, which includes Christmas sales, an increase of 11.6 per cent over the previous year. But now Internet researchers at IDC say  they expect the market for cellphones to fall to single digits. Things were looking rosy for the industry in all of last year, when 1.144 billion cellphones were sold globally, an increase of 12.4 per cent over 2006.

But a major slowdown of cellphone sales shouldn’t be too surprising. In fact, what’s surprising is that this fall-off didn’t come sooner.

IDC gave no reason for its prediction, except to say that growth in the industry during the holiday months fluctuated from 18 per cent to 30 per cent, so the 11.6 per cent growth of this past Christmas season represented a dramatic fall.  So any expectation of further growth, IDC says, is “unrealistic,” and sales would likely remain in single digits for some years to come.

Most commentators would say that the market has “reached a plateau,” or has been saturated.

This is just investor talk, designed to give some indication of what kind of return you should expect to get from investments in that sector. But that kind of broad talk might be hiding a reality behind the predicted falloff in sales.

More than any other industry, handset makers listen very closely to the telcos about what features they should pack into their cellphones. That’s because so many people get their cellphones from a telco, a kind of circular bit of marketing strategy.

This is an odd situation, because it determines demand by listening to the marketing priorities of the telcos, and therefore only tangentially to the desires of the public. Telcos highly recommend to handset manufacturers certain features that will give them the highest profit margin, the handset makers create the phones, and the telcos then sell them. If a telco thinks a cellphone with an MP3 player will make more profit than a unit with a built-in GPS service, that’s what they will want the manufacturers to make.

The iPhone situation in Canada has illustrated the problem with that sales model.

There is really only one telco large enough to sell the iPhone —Rogers Wireless, the only large Canadian provider that uses the GSM technology built into the iPhone. And despite manifest demand for the iPhone in Canada, Rogers has yet to offer it.

The reason, as I’ve mentioned earlier, is that Canadians seem to be willing to pay the world’s highest prices for data subscriptions, in addition to their talk plans. And Rogers knows we would not be very enthusiastic for the iPhone unless Rogers drops its high data rates, which it is loath to do.

I don’t know what the numbers are, but I’m assuming that Rogers hasn’t yet signed on for the iPhone for another reason — there’s no competitor in Canada that can offer the iPhone, so there’s no effective competition.

Complicating the issue is Apple’s demand for exclusivity in the market: In the United States, for instance, AT&T won such an exclusive contract, and Apple backed it by trying to make the iPhone (almost) impervious to hackers who might want it to work with other service providers. European telcos — in Britain, France and Germany — have had to go along with this exclusivity too.

How far from the line of legality this exclusivity sits is beyond my abilities to say. But it certainly does seem to interfere with most people’s understanding of a free market, which usually suggests that telcos release their products in any given market, and the one that sells the most cellphones wins.

But between the mess of high data-rate plans and exclusivity, I can’t see a very free market for cellphones.

Perhaps what had happened is that we’ve not reached a plateau defined by features or by our needs, but one defined by the way the phones are being made and sold.

  1. Blake Desaulniers from Vancouver, Canada writes: No iPhone in Canada yet? No hope for one soon? Could it be the lack of competition means Rogers and others feel only minimal need to respond to consumer demand? Absolutely right.

    But competition is coming and Rogers stock has already started to take a beating in the face of bandwidth sales upcoming and well-know (apparently by everybody except the bubble-boys at Rogers) a rife consumer undercurrent of dissatisfaction.

    What will it take to ring their bell? Even after the company hiked dividends, Rogers share price dropped. Still, Rogers sticks to persistent high voice and data rates and no iPhone .

    Weak numbers on new sign-ups a problem? Not according to Rogers senior Investor Relations people, who offer no response to queries regarding the failure to introduce the most successful hand held device ever in the iPhone.

    So now it looks as though Rogers has not only chosen to ignore customers, but investors as well.

    Not a smart way to run a business, by any account.
  2. Raj Smith from Canada writes: Interesting column. I've just been trying to buy a simple cell phone: no camera, no mp3 player, just a good phone. There isn't a good option available through Rogers or Fido.

    I hope the rumours of Telus converting from CDMA to GSM are true, and that the changes happen soon. Rogers clearly needs real competition.

    As for the drop off in cell phone purchases, who besides Apple is giving consumers what they want? I'm content with my 3-year old handset because nothing new (apart from the iPhone) really has any appeal to me. Why would I sign another 3-year contract with outrageous cancellation fees if the benefit (the new handset) isn't worth it?

    And, yes, I'm waiting for the iPhone before I sign up again. But if it takes much longer, then a hacked iPhone and near-ubiquitous-wireless (but no mobile browsing) will be the best option for me.
  3. d m from Canada writes: If there is anything less dark murky and obscurantist it's telecom in Canada. I would like a mobile phone for a number of reasons, ( have you tried to find a pay phone these days) and I would like many of the mobile features for computer access. Despite my best efforts i honestly could not decipher the actual costs, air time and downloads.
    I couldn't. As I feel I am already being robbed blind for TV and land line phone, I guess I will simply wait in vain.
    The Canadian business model has been monopolies since the fur trade and CPR. You would be a fool to hope the we will ever see a change.
  4. Craig Jenkins from Toronto, Canada writes: Today's Gloe carries a story indicating that a study in the US has found that more than 25% of iPhones are unlocked. Apple may have tried to may this hard, but they failed at that.

    theglobeandmail.com
  5. C M from Canada writes: A very good article. Just a couple of further observations:

    1. The telco oligopoly in Canada also restricts services such as free incoming calls which have been the norm is most other countries for years.
    2. Have you noticed that handsets sold in Canada do not have wifi capabilities, whereas the same models in other countries do? Could it be that the 3 telcos don't want us to save on data usage?
    3. The iPhone is not really a competitor for Blackberry, and that is where a LOT of data revenue is generated. Producing an unlimited data plan for one handset and not another isn't going to impress businesses (OK, I know Bell did it with the HTC Touch, but that phone really isn't as data-hungry and desirable as the iPhone).

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