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VoIP muscling into the business market

IAN HARVEY

Special to The Globe and Mail

Latest comment posted at 3:54 PM EST 04/04/08

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  1. Derek Adams from Toronto, Canada writes: Starting early Monday of last week Bell decided to degrade VOIP traffic. They call it "Packet Shaping". Support Net Neutrality legislation now!
  2. web warlock from Canada writes: i understand why businesses would go for VOIP, but I'm not sure I'd be ready to pull the plug on the old phones completely just yet. If you have some major internet disruption, or some virus targetting both computers and VOIP, you've just lost all business communication. I suppose, in a pinch, one could resort to cell phones.
  3. Michael D from Hamilton, Canada writes: I just past my one year anniversary with Vonage. I'm very happy with the service and I've had no problems with the stability of my connection (and I'm a Bell user). As far as I know the shaping is not intended to negatively impact VOIP but is rather targeted at file sharing ports.

    The extra features with Vonage are something I'm not sure I could live without now.. voice mails to my email.. free outgoing electronic fax .. voice dialing .. free use of my phone through my laptop with bluetooth headset.. it's really great... hopefully they survive their US $$ problems.
  4. Rohit Srivastava from Toronto, Canada writes: VoIP is no doubt being touted as the next generation in communications. However, the acceptance of VoIP in North America alone with cumulative population of over 330 million, numbers presented here amount to less than 1%.

    Is this due to lack of competition, minimal acceptance by customer, need for more education on the technology, or limitations in the internet infrastructure to reach out to the larger population.

    I am full time involved in VoIP, but still unclear on reasons of slow growth in the market.
  5. A Mitchell from Canada writes: I have had residential phone service delivered through my local cable company for nearly 6 months. There is barely any difference between the VOIP service they offer and what Telus supplies other than price. Traffic shaping will not affect your quality of service when you subscribe for VOIP service through the same company that sells you the line. We recently switched to a Shoretel VOIP system at work which we are very happy with. VOIP has come a long way in the past couple years, we have our main VOIP trunks connected through a T1 which is supplied by the same company that sells us the VOIP lines, to save on long distance on interbranch communications, we have a VPN running over a business DSL connecting our sister branches. To sum it all up, business VOIP is better and more robust than traditional POTS service. However its a case of buyer beware, do your research first before spending $120G on a system, all systems are not created equal as there are some duds out there.
  6. C D from Victoria, Canada writes: We have been using Shaw digital phone in the office for a while now. Its nice and cheap. And the box has an internal battery back up to last 4 hours. Not bad. About 60% of the cost of Telus.

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