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Meet the new anger: ‘desk rage'

It seemed inevitable that the trend of tagging situational anger with “rage” would one day make its way into the office. We're already familiar with “road rage” and “air rage,” and there's also “computer rage,” which is self-explanatory, and “wrap rage,” a term used to describe the anger and frustration born of complex product packaging.

Now add one more to the list: desk rage.

A recent Reuters report introduced the term, describing it simply as anger in the workplace. This isn't a new phenomenon, but now we have a term for it.

"It runs the gamut from just rudeness up to pretty extreme abusive behaviors," Paul Spector, a professor of industrial and organizational psychology at the University of South Florida, told Reuters. "The severe cases of fatal violence get a lot of press but in some ways this is more insidious because it affects millions of people."

Spector's research into desk rage found that “2 percent to 3 percent of people admit to pushing, slapping or hitting someone at work.” He also notes that “desk rage extends across industry and class lines, from top white-collar jobs to gritty blue-collar work, and companies pay dearly in terms of lost productivity, sagging morale and higher absenteeism…”

The Reuters piece offered some additional workplace anger statistics:

Nearly half of U.S. workers in America report yelling and verbal abuse on the job, with roughly a quarter saying it has driven them to tears, research has shown.

Other research showed one-sixth of workers reported anger at work has led to property damage, while a tenth reported physical violence and fear their workplace might not be safe.

"It's a total disaster," said Anna Maravelas, author of "How to Reduce Workplace Conflict and Stress." "Rudeness, impatience, people being angry -- we used to do that kind of stuff at home but at work, we were professional. Now it's almost becoming trendy to do it at work.

"It was something we did behind closed doors," she said. "Now people are losing their sense of embarrassment over it."

If you believe one expert, it appears that road rage could play a role in desk rage.

"People are coming to work after a long commute, sitting in traffic watching their discretionary income burn up. They're ready for a fight or just really upset," said John Challenger, the head of workplace consultancy Challenger, Gray & Christmas.

By the time people make it to work, they are already filled with the stress from everyday life. And that contributes to desk rage, according to Challenger.

This isn't surprising information. The question is whether giving workplace anger a catchy name is going to help motivate people to address the issue, rather than offer an excuse for their behaviour.

  1. Hugh Draper from Vancouver, Canada writes:
    I think the proper term is petulance.
  2. More or Less from Canada writes: As Publilius Syrus wrote, 'Quidquid latine dictum sit, altum videtur' or Every vice has its excuse.

    Everyone gets angry sometime, but not everyone develops the maturity to manage it.
  3. Charlotte Creamer from Halifax, Canada writes: .... and eventually we'll arrive at "rage rage", where we get so sick and tired of "rage" being tagged onto the end of innocuous words to syndrom-ise what is essentially just a temper-tantrum that we hurl a computer at our co-workers from our car whilst driving at break-neck speed to the airport... thereby successfully multi-tasking all our possible rages into one convenient outburst and leaving that much more time to post smug comments on the G&M's website....
  4. Another Option canada from Canada writes: Hey What about these raging comments. That get thrown around on this G&M Site. I Write them actualy thinking some-one is going to read it. Oh that makes me angry.
  5. Barclay Logan from Bewdley, Canada writes: At my office, disputes are handled by an annually-selected panel of co-workers, and once the grivances are heard (in a bar, on a Friday afternoon/evening/weekend of drinking heavily), the parties who are prepared to go to war over something insignificant like who cleans the kitchen before the weekend, they sign a contract promising to kiss and make up after a mutually satisfying agreement has been reached. This has worked out fairly well for the last three years, although some of the guys aren't too crazy about the hugging and kissing part (the women are a little less queasy on this one), and there have been two divorces and a baseball bat attack in the stairwell down to the parking garage ...

    Civility has become pretty-well obsolete in these times, but with a little imagination and patience, we've come up with a solution: not perfect, but everthing's out in the open, and we get along okay. And my shoulder's healing on schedule.
  6. Iain's Opinion from Canada writes: Actually rage is just some jerk not controlling themselves. Personally I like to tell these raving lunatics that if they want to talk to me they need to keep a civil tongue in their head. It helps that I'm 6'3" and 210 lbs.
    But seriously there is no need to put up with these childish tantrums, there are things like human rights, abuse of athority and even civil court. Too many excuses are made for people not willing to control themselves, it's time to put our collective foot down and insist on proper conduct.
    It's a basic right.
  7. Gordon Murray from Canada writes: Latest movie "Wanted" might have many meanings.
    There are some possibly "HISTORIC" cuts within.
    Got 7.4 and got Angelina Jolie in it.
  8. I learned from that from Toronto, Canada writes: Very often people have characteristics of irrational ways of dealing with stress at work:

    Low frustration tolerance - when it does not go the way they want they get angry;

    "Awfulizing" - If it does not go just right, the consequences will be awful and the whole world will fall in;

    Downing of self or others - people will make disparaging comments about others (or themselves) when they get angry

    Demandingness - they ask the unreasonable and want it down right away.

    Also, they tend to escalate petty items - and a good way to catch it early is to say "don't escalate".
  9. Steve Just Steve from Canada writes: I (like Hank Hill) do not have an anger problem.

    *I* have an IDIOT problem ;-)

  10. The Work Farce from Canada writes: I believe it would be more appropriately called "cage wage rage".
  11. Wanda Mundy from Tampa, United States writes: There is no reason for anyone to come to work and make others miserable just because they are. Take your anger somewhere else....preferably to HELL!

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The Office

Craig Silverman is a Montreal freelance journalist who writes The Office, a weekly workplace culture column for Globe Life. He blogs here about office life and encourages your comments and contributions. Craig's writing has appeared in publications including The New York Times and Montreal Gazette, and he is the editor of RegretTheError.com, the award-winning media errors and corrections blog. He braved the world of open-concept offices and cubicles at a software company during the dot-com boom, and fondly recalls those heady days of free massages and stock options for all.

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