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E-mail etiquette
Time management consultant Kenneth Zeigler suggests training others to write you better e-mails. Ask them to put the reasons they are writing in the subject line, and what they want and when they specifically need it in the message's first three lines.
Source: Getting Organized At Work
Public washrooms good for business
On a family vacation, Calgary-based customer service consultant Jeff Mowatt was surprised to see an ice cream shop with a highway sign advertising its public washrooms, given most enterprises are protective of washrooms. The store was packed by people buying ice cream, and he concluded that by offering their restrooms to the world, the world was rewarding them.
Source: Influence With Ease
More space, more status
One way that status is demonstrated non-verbally in a meeting is by physically taking up room. Executive coach Carol Kinsey Goman notes that while high-status males take up a lot of room, lower-status, less-confident men and most women tend to pull in and keep all of their materials in one neat pile. Instead, she advises them at their next meeting to spread out their papers and claim their turf.
Source: Moving Ahead newsletter
Don't be too chummy
Businesses risk chasing away prospective customers when they send chummy e-mails that bandy around people's names and personal information to pitch sales, research shows. "People bristle at personalization just for the sake of personalization," says University of Illinois marketing professor Tiffany Barnett White.
Source: University of Illinois News Bureau
Cool nerves with yogurt
When you're stressed, instead of reaching for a can of cola try one cup of low-fat yogurt or two tbsp. of mixed nuts - the yogurt has lysine and the nuts arginine, both of which have been shown to reduce stress hormones.
Source: Yahoo Health
Regain control of word
If you've been bugged by those pesky lines that appear in Microsoft Word after you type three underlines in a line and press enter, regain control by choosing Autocorrect from the Tools menu, selecting the Autoformat As You Type tab, and then clearing the checkmark in the Borders box.
Source: Allen Wyatt's WordTips
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