Posted AT 3:47 AM EST on 01/09/08
Service call gone awry leads to playwright's arrest
It's a story as old as the Internet. You fire up your Web browser and all you get is some cryptic error message.Try as you might, jiggling wires, pulling plugs and tossing keyboards, the Internet is down. No Web. No e-mail. For some, no life.
Then it's time to call the service provider.
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