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(Fred Lum/The Globe and Mail)

SEAN SILCOFF AND IAN McGUGAN

In one clumsy move, RBC clears out its goodwill account

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Canadians have a complicated emotional relationship with the Big Five banks. On the one hand, we’re smug about the fact they weathered the financial crisis so much better than institutions in other countries. On the other hand, it’s a rare depositor who embraces their giant profits, indifferent customer service and oligopolistic grip on the market.