ROB Insight is a premium commentary product offering rapid analysis of business and economic news, corporate strategy and policy, published throughout the business day. Visit the ROB Insight homepage for analysis available only to subscribers.
Canadians have a complicated emotional relationship with the Big Five banks. On the one hand, we’re smug about the fact they weathered the financial crisis so much better than institutions in other countries. On the other hand, it’s a rare depositor who embraces their giant profits, indifferent customer service and oligopolistic grip on the market.