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(JENNIFER ROBERTS For The Globe and Mail)

DAVE MORRIS

While regulator sweats the small stuff, wireless customers kept on hold

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A round of applause for Industry Canada, which announced Thursday that it is intervening on behalf of smaller wireless carriers (and Canadians who hate the big telcos with an unyielding passion). The new rules will, among other things, make sure the big boys allow smaller carriers’ customers to use their towers when there’s no other tower available. No more dropped calls? Not exactly. No more wireless carrier angst? Not even close.