Frequently Asked Questions
About Globeandmail.com video
What are the requirements for video on Globeandmail.com?
If you're using Windows, we suggest using the latest version of Windows Media Player. On Macintosh you'll have access to the widest variety of video on Globeandmail.com if you're using Windows Media Player 9, however Microsoft now recommends Windows Media Components for Quicktime on Macintosh which provides a better experience but is incompatible with some of our video.
| On Windows | On Macintosh (OS X) |
|---|---|
|
|
| Windows Media Player 10 or higher¹ | Windows Media Components for Quicktime |
| Windows Media Player 9 | Windows Media Player 9¹ |
Much of the video on Globeandmail.com is of very high quality and requires a fast internet connection and powerful computer to display. You'll have an ideal experience with a Pentium 4 (PowerPC G5 on Macintosh) or better and at least 500 Megabytes of RAM.
I get the message "Windows Media Player could not be found" when I try to play video. What am I doing wrong?
If you're using Windows, you may need to upgrade to the latest version of Windows Media Player and Internet Explorer.
If you're using Macintosh you may need to download Windows Media Player or Windows Media Components for Quicktime.
If you're using a browser other than Internet Explorer on Windows the problem is most likely that you have Windows Media Player installed but must also install the Windows Media Player plugin. The MozillaZine Knowlege Base has instructions for installing the Windows Media Player plugin for Firefox. The Mozilla Active-X plugin is not supported for video on Globeandmail.com.
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