Updated on 08/01/08
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Québec
August 5
Deal Out Your Cards
Le Carré Bar, Montreal, QC
Mingle with others from the local business community while celebrating the season on the terrace of the Montreal Stock Exchange Tower. A representative from Nortel will lead a discussion on ways to reduce electricity consumption and greenhouse gas emissions, while increasing a company's efficiency. All participants will have a chance to win one of two hybrid bikes or bicycle accessories from ABC Cycles and Sports.
August 26
2008 August Person of the Month
Gatineau Chamber of Commerce, Gatineau, QC
This informal ceremony honours the achievements of the "Person of the Month", which is a member of the business community that has made the community proud. It will also give you ample opportunity to gain contacts during the celebrations, so don’t forget to bring your business cards to exchange before or after the award presentation and speeches.
September 30
Handling Customer Complaints Successfully
Board of Trade of Metropolitan Montreal, Montreal, QC
How well do you manage customer complaints? At this session, find out how to accept your customer's dissatisfactions in a positive way, how to choose the best people to answer your customer's complaint, how to establish quality standards to improve employee performance, and how to implement effective follow-up methods for managing complaints.
