Customer service and social media: A look at how companies are navigating this complex world Add to ...

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The Globe and Mail |
Show Description
The Globe's Affan Chowdhry is joined by Susan Krashinsky to discuss how companies are (and aren't) adapting to a world where customer service issues are office resolved on social media for the world to see. Then we take a look at times airlines have gotten social media customer service wrong, and times they've done it right.

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