Are you having trouble logging in or viewing content on our website?
Don't worry — we're here to help. This article will show you how to fix the problem so you can get back to reading the content you love. The first step is to run the diagnostic test below.
Diagnostic Test
Run our diagnostic test so that we can help determine the issues you may be having.
If you choose to forgo the test but continue to experience difficulties in accessing globeandmail.com content, we have included some troubleshooting suggestions below.
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Like most websites, The Globe and Mail relies on cookies to provide website functionality and to deliver the best experience for our users. Select a link below for instructions on how to enable cookies in your browser:
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Globeandmail.com requires a modern browser to bring you the best experience. Please visit one of the links below to download the latest version of the following approved browsers:
- External link Chrome(opens in new window)
- External link Firefox(opens in new window)
- External link Safari(opens in new window)
- External link Edge(opens in new window)
The Globe and Mail no longer supports Internet Explorer and some features may not be available in that browser. The Microsoft Edge web browser was intended to replace Internet Explorer for Windows 10 and features performance and security improvements. For an improved browsing experience, we recommend you use the latest version of Microsoft Edge, Chrome, Firefox or Safari.
Operating System Requirements
If you are unable to update your browser, please check that your operating system is up to date.
Desktop:
- Mac: OSX 10.13 or higher
- Windows: 7 or higher
Mobile:
- iPhone / iPad: iOS 11.2 or higher
- Android: OS7 or higher
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Certain features of globeandmail.com, including online payment and commenting, require the use of third-party cookies. Select a link below for instructions on how to enable third-party cookies in your browser:
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You must have JavaScript enabled in order to access many features of globeandmail.com. Select a link below for instructions on how to enable JavaScript in your browser:
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If you are in private browsing/incognito mode, please be advised that you will be required to log in upon each visit.
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Browser Troubleshooting
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Like most websites, The Globe and Mail relies on cookies to provide website functionality and to deliver the best experience for our users. Select a link below for instructions on how to enable cookies in your browser:
-
-
-
Globeandmail.com requires a modern browser to bring you the best experience. Please visit one of the links below to download the latest version of the following approved browsers:
- External link Chrome(opens in new window)
- External link Firefox(opens in new window)
- External link Safari(opens in new window)
- External link Edge(opens in new window)
The Globe and Mail no longer supports Internet Explorer and some features may not be available in that browser. The Microsoft Edge web browser was intended to replace Internet Explorer for Windows 10 and features performance and security improvements. For an improved browsing experience, we recommend you use the latest version of Microsoft Edge, Chrome, Firefox or Safari.
Operating System Requirements
If you are unable to update your browser, please check that your operating system is up to date.
Desktop:
- Mac: OSX 10.13 or higher
- Windows: 7 or higher
Mobile:
- iPhone / iPad: iOS 11.2 or higher
- Android: OS7 or higher
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-
Certain features of globeandmail.com, including online payment and commenting, require the use of third-party cookies. Select a link below for instructions on how to enable third-party cookies in your browser:
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-
-
You must have JavaScript enabled in order to access many features of globeandmail.com. Select a link below for instructions on how to enable JavaScript in your browser:
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If you are in private browsing/incognito mode, please be advised that you will be required to log in upon each visit.
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Account Troubleshooting
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Are you unsure which email is associated to your Globe Unlimited account? Please try logging out and logging back in with a different email and password. If issues persist please email customer care or call us toll-free at 1-800-387-5400 (Canada or U.S.).
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Verify that you are using the Facebook or Google account that you linked with your Globe and Mail account. If you are still unable to access your account, call us toll-free at 1-800-387-5400 (Canada or U.S.).
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If you are a print subscriber who would like to obtain free Digital access, please link your accounts. If your issue persists, please call us toll-free at 1-800-387-5400 (Canada or U.S.).
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We would appreciate your feedback. Did we help resolve your issue?