Skip to main content

Are you having trouble logging in or viewing content on our website?

Don't worry — we're here to help. This page will review how to troubleshoot the most common browser and account issues so you can get back to reading the content you love.

Jump to a category

Browser Troubleshooting Account troubleshooting Check your gift link status

If you continue to have issues please email customer care or call us toll-free at 1-800-387-5400 (Canada or U.S.) and share your system information.

Browser troubleshooting

Enable first-party cookies

Like most websites, The Globe and Mail relies on cookies to provide website functionality and to deliver the best experience for our users. Select a link below for instructions on how to enable cookies in your browser:

Update your browser

Globeandmail.com requires a modern browser to bring you the best experience. Please visit one of the links below to download the latest version of the following approved browsers:

The Globe and Mail no longer supports Internet Explorer and some features may not be available in that browser. The Microsoft Edge web browser was intended to replace Internet Explorer for Windows 10 and features performance and security improvements. For an improved browsing experience, we recommend you use the latest version of Microsoft Edge, Chrome, Firefox or Safari.

Operating System Requirements

If you are unable to update your browser, please check that your operating system is up to date.

Desktop:
Mac: OSX 10.13 or higher
Windows: 7 or higher

Mobile:
iPhone / iPad: iOS 11.2 or higher
Android: OS7 or higher

Enable third-party cookies

Certain features of globeandmail.com, including online payment and commenting, require the use of third-party cookies. Select a link below for instructions on how to enable third-party cookies in your browser:

Enable javascript

You must have JavaScript enabled in order to access many features of globeandmail.com. Select a link below for instructions on how to enable JavaScript in your browser:

Incognito / Private Browsing Mode

If you are in private browsing/incognito mode, please be advised that you will be required to log in upon each visit.

Account troubleshooting

Do you have multiple email accounts?

Are you unsure which email is associated to your Globe Unlimited account? Please try logging out and logging back in with a different email and password. If issues persist please email customer care or call us toll-free at 1-800-387-5400 (Canada or U.S.).

Are you having issues with social login?

Verify that you are using the Facebook or Google account that you linked with your Globe and Mail account. If you are still unable to access your account, call us toll-free at 1-800-387-5400 (Canada or U.S.).

Linking your Print Subscription

If you are a print subscriber who would like to obtain free Digital access, please link your accounts. If your issue persists, please call us toll-free at 1-800-387-5400 (Canada or U.S.).