Skip to main content
Welcome to
super saver spring
offer ends april 20
save over $140
Sale ends in
$0.99
per week for 24 weeks
Welcome to
super saver spring
$0.99
per week for 24 weeks
save over $140
// //

People walk past the Toronto Eaton Centre on Nov. 23, 2020.

GEOFF ROBINS/AFP/Getty Images

One of Canada’s biggest shopping centre operators is teaming up with ReturnBear, a service that allows shoppers to return items from multiple retailers.

Cadillac Fairview Corp. Ltd. says the service will give Canadian consumers the ability to return goods from a number of different retailers at a single drop-off location at one of its malls or by shipping items in a single box to a ReturnBear processing centre.

The commercial real estate company, which owns some of Canada’s biggest shopping centres including Toronto’s Eaton Centre and Ottawa’s Rideau Centre, says the service is poised to be the first of its kind in Canada.

Story continues below advertisement

Cadillac Fairview says its partnering with ReturnBear in an effort to “drive innovation in client experience” and introduce new services for retailers as they expand their sales channels during the pandemic.

Sal Iacono, executive vice-president of operations for Cadillac Fairview, says the service will help alleviate the costs associated with returns for retailers.

He says the service will also help “bridge the physical and digital worlds” to make returns more convenient for shoppers and the overall customer experience better.

Luke Chamberlin, general manager at ReturnBear, says the service will ease the pressure of product returns for retailers and direct-to-consumer brands while improving their reverse logistics operations.

Your time is valuable. Have the Top Business Headlines newsletter conveniently delivered to your inbox in the morning or evening. Sign up today.

Your Globe

Build your personal news feed

  1. Follow topics and authors relevant to your reading interests.
  2. Check your Following feed daily, and never miss an article. Access your Following feed from your account menu at the top right corner of every page.

Follow topics related to this article:

View more suggestions in Following Read more about following topics and authors
Report an error
Due to technical reasons, we have temporarily removed commenting from our articles. We hope to have this fixed soon. Thank you for your patience. If you are looking to give feedback on our new site, please send it along to feedback@globeandmail.com. If you want to write a letter to the editor, please forward to letters@globeandmail.com.

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff.

We aim to create a safe and valuable space for discussion and debate. That means:

  • Treat others as you wish to be treated
  • Criticize ideas, not people
  • Stay on topic
  • Avoid the use of toxic and offensive language
  • Flag bad behaviour

If you do not see your comment posted immediately, it is being reviewed by the moderation team and may appear shortly, generally within an hour.

We aim to have all comments reviewed in a timely manner.

Comments that violate our community guidelines will not be posted.

UPDATED: Read our community guidelines here

Discussion loading ...

To view this site properly, enable cookies in your browser. Read our privacy policy to learn more.
How to enable cookies