Skip to main content
The Globe and Mail
Support Quality Journalism.
The Globe and Mail
First Access to Latest
Investment News
Collection of curated
e-books and guides
Inform your decisions via
Globe Investor Tools
Just$1.99
per week
for first 24 weeks

Enjoy unlimited digital access
Cancel Anytime
Enjoy Unlimited Digital Access
Get full access to globeandmail.com
Just $1.99per week for the first 24weeks
Just $1.99per week for the first 24weeks
var select={root:".js-sub-pencil",control:".js-sub-pencil-control",open:"o-sub-pencil--open",closed:"o-sub-pencil--closed"},dom={},allowExpand=!0;function pencilInit(o){var e=arguments.length>1&&void 0!==arguments[1]&&arguments[1];select.root=o,dom.root=document.querySelector(select.root),dom.root&&(dom.control=document.querySelector(select.control),dom.control.addEventListener("click",onToggleClicked),setPanelState(e),window.addEventListener("scroll",onWindowScroll),dom.root.removeAttribute("hidden"))}function isPanelOpen(){return dom.root.classList.contains(select.open)}function setPanelState(o){dom.root.classList[o?"add":"remove"](select.open),dom.root.classList[o?"remove":"add"](select.closed),dom.control.setAttribute("aria-expanded",o)}function onToggleClicked(){var l=!isPanelOpen();setPanelState(l)}function onWindowScroll(){window.requestAnimationFrame(function() {var l=isPanelOpen(),n=0===(document.body.scrollTop||document.documentElement.scrollTop);n||l||!allowExpand?n&&l&&(allowExpand=!0,setPanelState(!1)):(allowExpand=!1,setPanelState(!0))});}pencilInit(".js-sub-pencil",!1); // via darwin-bg var slideIndex = 0; carousel(); function carousel() { var i; var x = document.getElementsByClassName("subs_valueprop"); for (i = 0; i < x.length; i++) { x[i].style.display = "none"; } slideIndex++; if (slideIndex> x.length) { slideIndex = 1; } x[slideIndex - 1].style.display = "block"; setTimeout(carousel, 2500); } //

Air Transat check-in kiosks stand at Montreal-Trudeau International Airport on July 31, 2020.

Paul Chiasson/The Canadian Press

Travel company Transat AT Inc. says reimbursement for customers who have paid for flights that were scheduled to leave on or after Feb. 1, 2020, will begin immediately, following the announcement of a $700-million loan from the federal government.

Nearly half of the funding will be used to provide reimbursements to travellers, the airline said.

Transat says refund eligibility criteria is available online at airtransat.com/refunds.

Story continues below advertisement

Here’s a look at how to request refunds.

WHO IS ELIGIBLE FOR A REFUND?

To qualify for a refund, passengers must already have a travel credit that hasn’t been transferred.

The departure must have been scheduled for Feb. 1, 2020, or later and booked before April 29, 2021.

In other caveats, the traveller cannot have submitted a claim to an insurance company, be subject to an active chargeback claim or already have been refunded by a credit card provider.

HOW CAN REFUNDS BE REQUESTED?

Refund requests can be submitted using Transat’s online form. The form is available at https://www.airtransat.com/en-CA/refunds.

HOW SOON WILL REFUNDS BE RECEIVED?

Transat says processing times may take up to three months owing to the high volume of requests. It says requests will be treated in the order in which they are received.

WHEN IS THE DEADLINE TO SUBMIT REQUESTS?

Refund requests must be submitted using Transat’s online form by Aug. 26. Transat says customers who don’t submit their request by this time will not get a refund. It says their travel credit will remain on file and will be available when making a new booking.

Story continues below advertisement

WHAT IF I BOOKED WITH A TRAVEL AGENCY OR THIRD PARTY?

Transat says if you originally booked with a travel agency or third party, contact them so they can submit a request on your behalf. If you can’t reach your travel agency or they’re closed, fill out a refund analysis form and submit it by Aug. 26.

WHAT IF I BOOKED AFTER APRIL 29?

The current refund policy applies to flights and packages booked by April 29. Going forward, affected customers would be eligible for a refund if Transat makes changes to a flight.

WHAT ABOUT THOSE WHO DON’T WANT A REFUND?

Transat says if you want to keep your travel credit, no action is required. The credit will remain on your file with the same conditions and will be available when making a new booking. You cannot request a partial refund because travel credit cannot be split up.

Your time is valuable. Have the Top Business Headlines newsletter conveniently delivered to your inbox in the morning or evening. Sign up today.

Your Globe

Build your personal news feed

  1. Follow topics and authors relevant to your reading interests.
  2. Check your Following feed daily, and never miss an article. Access your Following feed from your account menu at the top right corner of every page.

Follow topics related to this article:

View more suggestions in Following Read more about following topics and authors
Report an error
Due to technical reasons, we have temporarily removed commenting from our articles. We hope to have this fixed soon. Thank you for your patience. If you are looking to give feedback on our new site, please send it along to feedback@globeandmail.com. If you want to write a letter to the editor, please forward to letters@globeandmail.com.

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff.

We aim to create a safe and valuable space for discussion and debate. That means:

  • Treat others as you wish to be treated
  • Criticize ideas, not people
  • Stay on topic
  • Avoid the use of toxic and offensive language
  • Flag bad behaviour

If you do not see your comment posted immediately, it is being reviewed by the moderation team and may appear shortly, generally within an hour.

We aim to have all comments reviewed in a timely manner.

Comments that violate our community guidelines will not be posted.

UPDATED: Read our community guidelines here

Discussion loading ...

To view this site properly, enable cookies in your browser. Read our privacy policy to learn more.
How to enable cookies