Skip to main content
The Globe and Mail
Support Quality Journalism
The Globe and Mail
First Access to Latest
Investment News
Collection of curated
e-books and guides
Inform your decisions via
Globe Investor Tools
Just$1.99
per week
for first 24 weeks

Enjoy unlimited digital access
Enjoy Unlimited Digital Access
Get full access to globeandmail.com
Just $1.99 per week for the first 24 weeks
Just $1.99 per week for the first 24 weeks
var select={root:".js-sub-pencil",control:".js-sub-pencil-control",open:"o-sub-pencil--open",closed:"o-sub-pencil--closed"},dom={},allowExpand=!0;function pencilInit(o){var e=arguments.length>1&&void 0!==arguments[1]&&arguments[1];select.root=o,dom.root=document.querySelector(select.root),dom.root&&(dom.control=document.querySelector(select.control),dom.control.addEventListener("click",onToggleClicked),setPanelState(e),window.addEventListener("scroll",onWindowScroll),dom.root.removeAttribute("hidden"))}function isPanelOpen(){return dom.root.classList.contains(select.open)}function setPanelState(o){dom.root.classList[o?"add":"remove"](select.open),dom.root.classList[o?"remove":"add"](select.closed),dom.control.setAttribute("aria-expanded",o)}function onToggleClicked(){var l=!isPanelOpen();setPanelState(l)}function onWindowScroll(){window.requestAnimationFrame(function() {var l=isPanelOpen(),n=0===(document.body.scrollTop||document.documentElement.scrollTop);n||l||!allowExpand?n&&l&&(allowExpand=!0,setPanelState(!1)):(allowExpand=!1,setPanelState(!0))});}pencilInit(".js-sub-pencil",!1); // via darwin-bg var slideIndex = 0; carousel(); function carousel() { var i; var x = document.getElementsByClassName("subs_valueprop"); for (i = 0; i < x.length; i++) { x[i].style.display = "none"; } slideIndex++; if (slideIndex> x.length) { slideIndex = 1; } x[slideIndex - 1].style.display = "block"; setTimeout(carousel, 2500); }
Coronavirus information
Coronavirus information
The Zero Canada Project provides resources to help you make the most of staying home.
Visit the hub

A woman walks past a Freedom Mobile store in Toronto on Nov. 24, 2016.

Nathan Denette/The Canadian Press

Shaw Communications Inc. has reopened most of its Freedom Mobile stores as pandemic shutdowns have lifted, but customers aren’t flooding in to buy mobile phones and services, the company’s CEO said Friday.

“While the majority of our wireless retail network is now open for business, customer activity and store traffic has not yet returned to pre-COVID levels and it is difficult to determine when customers’ typical shopping habits will reemerge,” Brad Shaw said during a conference call to discuss the company’s third-quarter results.

Temporarily shuttering roughly 90 per cent of its stores dampened wireless sales activity for Freedom, which lost 5,500 net subscribers during the three-month period ended May 31.

Story continues below advertisement

Although Freedom added 2,200 net new postpaid subscribers, the additions were offset by a net loss of 7,700 prepaid subscribers. (Postpaid subscribers are billed at the end of the month for the services they used, versus prepaid customers who pay upfront for wireless services.)

Revenue from providing wireless services grew 17 per cent to $206-million as more customers signed up for Freedom’s “Big Gig” plan, which reduces customers’ download speeds instead of charging overage fees when they hit their data caps. That helped push average billing per user (ABPU) up 5.7 per cent from a year ago to $44.27, even as travel restrictions decreased roaming revenues.

The company also saw a net loss of 5,021 internet subscribers and 26,458 cable TV customers during the quarter. (The figures include both residential and business subscribers.)

Shaw also increased its provision for bad debt by $5-million owing to rising unemployment levels and impacts on its business customers, as some companies – especially those in the hospitality and resource sectors – temporarily suspended or cancelled their accounts.

Shaw Business, which primarily serves small and medium-sized companies, reported $140-million in revenue during the third quarter, in line with the same period last year and down 2.8 per cent from the previous quarter.

“We are optimistic that as the economy continues to reopen, we are well positioned to accelerate Shaw Business growth,” said Mr. Shaw.

Third-quarter net income declined nearly 19 per cent to $184-million, from $227-million a year ago, primarily owing to higher income-tax expenses. Quarterly revenue totalled $1.31-billion, down 0.8 per cent from the same quarter last year.

Story continues below advertisement

Desjardins analyst Maher Yaghi called the results encouraging.

“The dire economic environment has had a modest impact on the company thus far,” Mr. Yaghi said in a note to clients. Shaw is likely to be less impacted by lower roaming revenues stemming from travel restrictions than some of its wireless competitors, Mr. Yaghi added.

Your time is valuable. Have the Top Business Headlines newsletter conveniently delivered to your inbox in the morning or evening. Sign up today.

Report an error Editorial code of conduct
Tickers mentioned in this story
Due to technical reasons, we have temporarily removed commenting from our articles. We hope to have this fixed soon. Thank you for your patience. If you are looking to give feedback on our new site, please send it along to feedback@globeandmail.com. If you want to write a letter to the editor, please forward to letters@globeandmail.com.

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff.

We aim to create a safe and valuable space for discussion and debate. That means:

  • Treat others as you wish to be treated
  • Criticize ideas, not people
  • Stay on topic
  • Avoid the use of toxic and offensive language
  • Flag bad behaviour

Comments that violate our community guidelines will be removed.

Read our community guidelines here

Discussion loading ...

To view this site properly, enable cookies in your browser. Read our privacy policy to learn more.
How to enable cookies