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The Weather Network’s parent company says it has called in the RCMP to investigate a cybersecurity incident that took down its website and mobile application this week.

Oakville, Ont.-based Pelmorex Corp., which owns The Weather Network and its French-language equivalent MétéoMédia, along with El Tiempo in Spain and other such services, said some of its data systems remained partly offline as of Wednesday evening.

“We have engaged with the Halton Regional Police Cybercrime Unit along with the RCMP’s Cybercrime Unit to investigate this incident further,” said Karen Kheder, director of communications and administration at Pelmorex, in a statement to The Globe and Mail late on Wednesday.

The Weather Network is down. Where else can I get my weather news?

The breach, initially described as a “system outage,” began to affect the company on Monday. The Weather Network’s website and app continued to be prone to glitches on Wednesday, with forecasts unavailable for many of its users.

Ms. Kheder would not say whether the incident was a malware attack or whether any user data have been affected by it. She said Pelmorex has had “conversations” with the Canadian Centre for Cybersecurity, which she noted collects “information on instances of fraud” on behalf of the government and RCMP.

Pelmorex spokesperson Ryan McKenna told The Globe on Tuesday that the breach was “connected to a third-party software provider,” without naming it. Mr. McKenna and Ms. Kheder continued to decline questions about that provider on Wednesday.

“Services are increasingly being restored and we hope to have full restoration as soon as possible,” Ms. Kheder said.

RCMP spokesperson Kim Chamberland directed The Globe’s request for comment to Halton police, which did not respond on Wednesday.

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The Office of the Privacy Commissioner of Canada has “not received a breach report about this matter from Pelmorex,” said senior communications advisor Vito Pilieci. “We have reached out to the company in order to gather more information and determine next steps.”

On Tuesday, an error message on The Weather Network’s website said proxy network CloudFront could not connect to the company’s servers. That display message is considered standard from a content delivery service, according to Sandra Benjamin, a spokesperson for Amazon Web Services Inc., which owns CloudFront.

“We can’t comment on another company or potential customer without their permission,” Ms. Benjamin said in an e-mail on Wednesday, adding Amazon Web Services are operating normally.

The Weather Network is one of the most popular mobile apps in Canada. The Google Play Store says it has received more than 10 million downloads, while a 2017 news release from Pelmorex shows 16 million Canadians had installed it on their devices from the Apple App Store.

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