Walmart Inc., armed with grocery and other online services, is proving it can do battle with Amazon.com Inc.
The world’s largest retailer delivered strong third-quarter results on Thursday, extending a streak of sales growth into its 11th straight quarter that showed it’s pulling shoppers online and in the store. It also raised profit expectations for the year heading into the holiday shopping season.
Like other retailers, Walmart is benefiting from a strong job market and rising consumer confidence. Home Depot Inc. and Macy’s Inc. raised annual profit expectations this week. But they’re also benefiting from the misfortunes of others. Toys "R" Us Inc. and Bon-Ton Holdings Inc. stores have gone out of business, while the bankruptcy of Sears Holdings Corp. is creating more opportunities to grab sales. Meanwhile, J.C. Penney Company Inc. is still floundering as the company withdrew profit guidance and lowered its sales expectations for the year.
Walmart sales were strong across a wide range of products from toys and back-to-school items to fresh food. That helped sales at stores open at least a year rise 3.4 per cent, a bit slower from the previous quarter’s 4.5 per cent at Walmart’s U.S. division, which marked its best performance in more than a decade. The measure, an indicator of a retailer’s health, was helped by a 1.2-per-cent increase in customer traffic and a 2.2-per-cent increase in transactions.
Since buying Jet.com for more than US$3-billion two years ago, Walmart has been expanding its online business by acquiring brands and adding thousands of items. It’s also been increasing grocery delivery and pickup options. Grocery pickup is now offered at nearly 2,100 of its 4,700 U.S. stores, while grocery delivery is available in nearly 600 locations. Walmart has also overhauled its website with a focus on fashion and home furnishings. That all helped to drive a 43-per-cent increase in online sales in the United States during the latest quarter. That was up from a 40-per-cent increase in the second-quarter period and a 33-per-cent increase in the first quarter.
A visit to a Walmart store in Houston last week showed generous holiday merchandise offerings, such as expanded toy aisles that feature large interactive toy ponies and Barbie dream campers, each selling for nearly US$400. Shoes are now unboxed and are hanging on racks to make it easier for shoppers to find them.
“We’re feeling confident going into this holiday season,” said Walmart U.S. chief executive Greg Foran during an exclusive interview and tour last week at the Houston store. “I think the standards, the flow of merchandise, our pricing are feeling better than it was a year ago.”
Walmart, based in Bentonville, Ark., is promising more to come. Under Mr. Foran, Walmart is creating a tech-powered shopping experience at its stores, while transforming them into efficient distribution hubs that can fill online orders to reduce shipping costs and speed up deliveries. To do that, Walmart is doing more extensive training for workers who are taking on new roles or redefined responsibilities while using scanning robots and other automation.
Walmart is deploying giant pickup towers that spit out online orders in hundreds of its stores. Customers can also now find items in the store more easily because of digital maps on their smartphone. Workers, armed with new apps on their mobile devices, are also able to manage routine tasks, freeing them to serve the customer or check them out in key areas of the store.
“We can provide a much better customer experience because we are in stock of the right item, at the right time and at the same time it is going to help us be much more precise,” he added.
Still, Mr. Foran acknowledges the company is facing stiffer competition from Amazon, as well as other traditional chains such as Target Corp. Consulting firm Bain & Co. predicts that Amazon in the United States will outgrow the market and capture up to half of all e-commerce sales by the end of the year, making it even stronger than a year ago.
In fact, in the free shipping arena, Mr. Foran said Walmart is reviewing its current policy of instituting a US$35 threshold for free shipping for the holidays after Target and Amazon got rid of the minimum orders for free shipping for the holidays.
Amazon is also expanding its cashier-less physical stores, pushing Walmart and others to speed up checkout, a source of frustration for many shoppers. In time for the holidays, Walmart has rolled out a program that allows its staff to check out customers and provide receipts right on the spot in the busiest sections of the store. Mr. Foran said the company is taking another look at Scan & Go to determine if it might want to roll it back again. That service allowed shoppers to scan items while they shop with their own personal device or a Walmart device and walk out. It had been shelved twice after customers found it too clunky.
But the first big test this holiday season is Black Friday.
“It’s a proxy for stores. If you run good stores, people will want to go to them,” said Mr. Foran, who will be on a plane from 2 p.m. to midnight on Thanksgiving visiting stores and monitoring the sales.
The company posted third-quarter earnings of US$1.71-billion, or 58 cents a share. Adjusted earnings were US$1.08 a share, which is 6 cents better than expected.
The world’s largest retailer posted revenue of US$124.89-billion, about in line with forecasts.
Walmart says it now expects full-year earnings of between US$4.75 and US$4.85 a share.