Amazon.com Inc. on Thursday forecast revenue and profit for the holiday quarter below expectations, as it faces fierce competition and rising costs from its plan to speed up delivery times globally.
Shares fell as much as 7 per cent, as revenue growth for the company’s lucrative cloud-computing business also slowed down in the third quarter, missing analysts’ estimates. Amazon beat expectations on overall third-quarter revenue, posting sales up 24 per cent to US$70-billion.
The news underscores the big investment Amazon is making to cut delivery times to one day for its Prime loyalty members, a way to outmanouevre rivals such as Walmart Inc. that have marketed two-day shipping without subscription fees.
Costs for that program will nearly double during the holiday season, from more than US$800-million Amazon spent on one-day delivery during the second quarter, the company’s chief financial officer Brian Olsavsky said on a call with reporters.
Expenses rose because the company has to move inventory closer to customers and beef up its last-mile transportation footprint, a big expense, to make the plan work, Mr. Olsavsky said. The company also is giving up the fees that customers used to pay for one-day delivery, he said.
Still, Amazon is betting that fast delivery will spark sales, a strategy that over the years has helped it become the world’s largest online retailer.
“We came in at the high end of our revenue range,” Mr. Olsavsky said of the third quarter. “We see it as a real indication of the strength of the Prime one-day program.”
The company now has more than 100 million paid subscribers to Prime, who keep returning to take advantage of their membership and other perks such as music and television streaming. Amazon acquired the U.S. grocer Whole Foods Market and has rolled out a popular lineup of voice-controlled Echo speakers to lure still more customers to transact with the Seattle-based company.
Still, weak holiday quarter guidance has added to worries that the continuing U.S.-China trade spat may be hurting the U.S. retail industry. Holiday sales typically generate a majority of retailers’ revenue and profit, and Amazon’s forecast of US$80-billion to US$86.5-billion came short of US$87.4-billion that analysts were expecting, according to IBES data from Refinitiv.
Mr. Olsavsky attributed 80 basis points of weakness to the timing of events outside the United States, which pushed sales into the third quarter. For instance, the company saw customers in Japan preorder goods before a consumption tax went into effect on Oct. 1, he said.
Mr. Olsavsky also played down concerns about a slowdown in growth for one of the company’s profit centres, Amazon Web Services. The unit, which handles data storage and computing operations for other enterprises, increased revenue 35 per cent to US$9-billion, the second quarter in a row in which its rate of growth was less than 40 per cent.
Mr. Olsavsky said it is difficult to predict the pace of enterprise technology sales cycles and that the company is in a great position to serve businesses, most of whose work is not yet in the cloud. Still, not all analysts saw a risk-free future.
“AWS has fuelled Amazon’s margin expansion of late, but the continued softening in growth rates will weigh on the company’s profits if they can’t reverse the trend,” eMarketer Analyst Andrew Lipsman said. “At the same time, the advertising and commerce sides of the business look very strong as investments in next-day shipping, though eating into the bottom line in the near term, are paying fast dividends on the top line,” he said.
Amazon’s business model has drawn some scrutiny. Earlier this year, the European Commission launched an antitrust probe into whether Amazon’s use of other merchants’ data gave it an unfair advantage in retail. Some sellers have complained about Amazon’s ability to create private-label versions of their products, a criticism that U.S. presidential hopeful Elizabeth Warren has echoed.
Mr. Olsavsky declined comment on such regulatory matters.
Amazon also said it expects holiday-quarter operating income to be between US$1.2-billion and US$2.9-billion, while analysts were expecting US$4.19-billion, according to research firm FactSet.