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FBI Director Christopher Wray testifies before the House Judiciary Committee oversight hearing on the Federal Bureau of Investigation on Capitol Hill, Thursday, June 10, 2021, in Washington.

Manuel Balce Ceneta/The Associated Press

The FBI’s director told lawmakers Thursday that the bureau discourages ransomware payments to hacking groups even as major companies in the past month have participated in multimillion-dollar transactions aimed at getting their systems back online.

“It is our policy, it is our guidance, from the FBI, that companies should not pay the ransom for a number of reasons,” Christopher Wray testified under questioning from members of the House Judiciary Committee.

Besides the fact that such payments can encourage additional cyberattacks, victims may not automatically get back their data despite forking over millions, “and that’s not unknown to happen,” Wray said.

Story continues below advertisement

In ransomware attacks, hackers lock up and encrypt a victim’s data and demand a payment in order to return it. They have proliferated in scale over the past year, targeting not just hospitals and police agencies but also critical infrastructure and vital industries. Some recent major corporate targets have responded by paying the ransom, fearing that a prolonged shutdown of their businesses could have catastrophic consequences for the country and disrupt crucial supply chains.

FBI is investigating about 100 different types of ransomware, director says

U.S. to give ransomware hacks similar priority as terrorism, Department of Justice official says

Colonial Pipeline, which transports about 45 per cent of fuel consumed on the East Coast, last month paid a ransom of 75 bitcoin – then valued at roughly $4.4 million – in hopes of getting its system back online.

On Wednesday, JBS SA, the world’s largest meat processing company, revealed that it had paid the equivalent of $11 million to hackers who broke into its computer system last month.

Colonial Pipeline CEO Joseph Blount told lawmakers this week that the decision to pay the ransom was the hardest choice of his career but ultimately the right thing to do, particularly given the gas shortages that surfaced within days in parts of the United States. He said that although the key the company was given to decrypt its data did not work perfectly, Colonial has resumed operations after a brief shutdown.

The Justice Department has said it was able to recover the majority of the ransomware payment after locating the virtual wallet used by the hackers. Wray said that in addition to helping companies in that way, the FBI also in certain instances has been able to obtain the encryption keys of hackers and unlock the seized data without any payment being made.

“There are a whole bunch of things we can do to prevent this activity from occurring, whether they pay the ransom or not, if they communicate and co-ordinate and work closely with law enforcement right out of the gate,” he said. “That’s I think the most important part.”

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