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The College of Dental Surgeons of B.C. is taking disciplinary action against a B.C. dentist who it says failed to diagnose and treat patients properly and billed inappropriately.

The college is planning a public hearing, although the dentist, Bin Xu, is not expected to attend and the college has not been able to locate him.

“CDSBC’s mandate is to protect the public by taking action when our registrants do not meet our standards of competence and conduct,” college spokeswoman Anita Wilks said in an e-mail.

“We don’t stop our enforcement when a dentist decides not to co-operate with the disciplinary process, or as in this case, simply can’t be found. We are making every effort to locate Dr. Bin Xu. Discipline hearings can and do proceed whether the practitioner appears or not," she added.

A citation for the public hearing, scheduled for the first week of November in Vancouver, alleges Dr. Xu continued to offer dental services even after he told the college he would stop practicing.

“In [or] about May 2017 and June 2017, you provided dental services, namely surgical placement of implant fixtures, despite having executed and while under a voluntary withdrawal from practice agreement with the College dated January 20, 2017,” the citation says.

As well as saying Dr. Xu provided inadequate care, the citation lists dozens of other allegations, including that the dentist charged patients for work he did not do and failed to keep adequate records. Patients' names are redacted, but the citation lists allegations related to 25 people, with the earliest in 2008 and the most recent in 2017.

The Globe and Mail tried to contact Dr. Xu but telephone numbers for two former clinics were out of service and a message left on a mobile phone number received no response.

Former patient Evan Jiang said a root canal Dr. Xu performed was a “disaster” that resulted in infections, follow-up surgery and, ultimately, extraction of the tooth by a different dentist.

“Learning that he was investigated by the CDSBC gave me relief, as I know he cannot hurt other patients,” Mr. Jiang said in an e-mail.

Another former client, Jun He, said was looking for a Mandarin-speaking dentist for his son, who was attending a high school in Richmond.

Mr. He’s son needed braces, but Mr. He said he cancelled the treatment after Dr. Xu was repeatedly late for appointments or sometimes did not show up.

Mr. He and his wife asked for a partial refund. Dr. Xu promised to repay them immediately, but then stopped taking their calls.

Mr. He said he paid more than $2,000 to Dr. Xu, but did not get a receipt or invoice. Dr. Xu insisted on cash, Mr. He said.

“If someone like Dr. Xu isn’t going to face legal sanctions, then more people like us, or like international students, will suffer,” Mr. He said.

Online, some patients said they complained about Dr. Xu to police. A Richmond RCMP spokesman said the department could not comment on whether the force was investigating someone.

Ms. Wilks said the college has been contacted by Richmond RCMP, and has advised patients with concerns about criminal behaviour to call police.

Provincial court records show several small claims suits against a Bin Xu. One was filed by Vetech Dental Laboratories in 2016. Vetech owner Victor Lee Kwen said he went to court attempting to recoup payment for about $15,000 worth of supplies he sold to Dr. Xu.

Dr. Xu could lose his registration and be fined up to $50,000.