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Ford Fusion hybrid. (David McNew/Getty Images)
Ford Fusion hybrid. (David McNew/Getty Images)


Quality rankings Add to ...

Ford ranked No. 1 for new-car quality among mass-market brands while recall-hit Toyota plunged in a closely watched quality survey released last week.

Toyota, grappling with a series of damaging recalls, fell below the industry average to place 21st in the influential study by J.D. Power and Associates - its lowest ranking since the survey started 24 years ago.

Ford climbed three spots to rank fifth - the highest place it has achieved in the study.

Luxury brands captured the top four spots, led by Porsche and followed by the Acura, Mercedes-Benz and Lexus nameplate.

The results underscore the progress U.S. auto makers have made on closing their long-criticized gap in quality with Asian auto makers, and also the challenges facing Toyota in the wake of recent safety woes.


The J.D. Power Initial Quality Survey, which records difficulties faced by new-car owners in the first 90 days of ownership, was conducted between February and May this year.

Brand/Problems per 100 Vehicles

Porsche 83

Acura 86

Mercedes-Benz 87

Lexus 88

Ford 93

Honda 95

Hyundai 102

Lincoln 106

Infiniti 107

Volvo 109

Industry Average 109

Ram 110

Audi 111

Cadillac 111

Chevrolet 111

Nissan 111

BMW 113

Mercury 113

Buick 114

Mazda 114

Scion 114

Toyota 117

Subaru 121

Chrysler 122

Suzuki 122

GMC 126

Kia 126

Jeep 129

Dodge 130

Jaguar 130

Mini 133

Volkswagen 135

Mitsubishi 146

Land Rover 170

Source: J.D. Power and Associates

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