Skip to main content

The Globe and Mail

BMO says customers can now access accounts, working to fix glitch

The Bank of Montreal at Roxton and Dundas in Toronto, Ont

DELLA ROLLIN/FOR THE GLOBE AND MAI

Bank of Montreal says customers are now able to withdraw money from their accounts as it works to fix a problem with its automated systems.Spokesman Ralph Marranca says customers can "access their accounts in-branch, via ATMs, through mobile devices, credit cards and at point of sale."

Earlier in the day customers were unable to log into their online banking accounts or use banking machines.

The outage began around 10:30 a.m. ET and customers were able to regain access just before 1 p.m.

Story continues below advertisement

Several customers from Vancouver to Toronto to Quebec tweeted that they were unable to make purchases using their debit and credit cards.

Report an error
As of December 20, 2017, we have temporarily removed commenting from our articles. We hope to have this resolved by the end of January 2018. Thank you for your patience. If you are looking to give feedback on our new site, please send it along to feedback@globeandmail.com. If you want to write a letter to the editor, please forward to letters@globeandmail.com.