Convergys Corporation is engaged in customer experience outsourcing. The Company's geographical segments include North America and Rest of World. The Company offers services
across industries, including communications and media, technology, financial services, retail, government and healthcare. The Company helps businesses to create customer experiences across multiple interaction channels, such as voice, chat, e-mail and interactive voice response. The Company provides solutions across the customer lifecycle, including sales, customer service, technical support, customer retention and collections. Its omni-channel contact center technology solutions include multichannel interaction solutions, cross-channel integration framework and robotic process automation. It offers analytics and consulting, and software solutions, including integrated customer experience analytics, post-contact surveys, relational loyalty research, and customer segmentation and profiling.
July 2, 1996
Jeffrey FoxNon-Executive Chairman of the Board
Andrea AyersPresident, Chief Executive Officer, Director
Andre ValentineChief Financial Officer
Marjorie ConnellyChief Operating Officer
Jarrod PontiusChief Administrative Officer, General Counsel
Net income declined by 12.04%, year over year, to (U.S.)$0.38 per share during the most recently completed quarter. However, this was among the strongest results reported by any company in this industry.