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Improved patient experience for Sunnybrook’s Family Practice patients using MyChart™

New software features enable Family Practice patients to schedule appointments online and complete online consultation questionnaires directly with the clinic.

Sunnybrook Health Sciences Centre's personal health record, MyChart™, now has even more to offer the Hospital's Family Practice patients and physicians. With new software features Family Practice patients can now schedule appointments online and complete online consultation questionnaires directly with the clinic. These changes have been developed as part of Canada Health Infoway's Consumer Health Solutions program.

"We are not only providing patients with a more complete view of their health record, but also improved access to their physician's office. We are also decreasing the administrative workload for clinicians by shortening the time it takes for a patient to book an appointment and complete an assessment," says Sarina Cheng, Director of Information and Telecommunication Services & eHealth Strategies, at Sunnybrook. "This approach to healthcare encourages patients to take an active part in their wellness, which ultimately benefits the whole care team and family."

MyChart health information comes directly from Sunnybrook's electronic patient record system. It can be used by the Hospital's patients to monitor care while traveling, set up family records, manage a family member's health information and care plan, keep care providers up to date, set up emergency information, and access care in the community.

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"Canadians have told us they want access to tools that allow them to manage their care more efficiently," said Richard Alvarez, President and CEO, Canada Health Infoway.  "Infoway's investment in new MyChart features, such as online appointment booking and consultations, illustrates how health IT is improving the patient experience."

Sunnybrook's Family Practice has over 8,800 patients, many of whom have benefited from the use of MyChart since its launch over six years ago.

This content was produced by The Globe and Mail's advertising department, in consultation with Sunnybrook. The Globe's editorial department was not involved in its creation.

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