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A woman who was arrested for causing a disturbance last month has filed a formal complaint about her treatment and the RCMP have launched an internal investigation.

RCMP Supt. Brenda Butterworth-Carr said concerns regarding the care and handling of the woman during the booking process while in custody were made known, leading to a review of the video of the incident.

"I received the complaint and have just had the opportunity to review the video," Supt. Butterworth-Carr said.

"On the surface, there was immediately enough concern to further the investigation."

The video has sparked an internal code-of-conduct investigation to determine if RCMP policy was breached by the one female and two male members who were involved.

The Prince George jail has also been the subject of reopened investigation regarding Clayton Alvin Willey, who died in the jail after being zapped with a taser multiple times while hogtied in 2003.

Supt. Butterworth-Carr said RCMP take these complaints very seriously.

"The fact that it is an active investigation means that the case is very sensitive. I want it to be clear that transparency is very important to us and there is a process in place to deal with these complaints," she said.

"I ask the public to please respect that process as it will take some time."

Supt. Butterworth-Carr was unable to give any further detail regarding the incident.

"It is important for us to determine the facts in this case, especially because there are rumours circulating in the community that are both concerning and inaccurate. For example, some people are identifying police officers who weren't even on shift that day," she said.

"It is important for people to know that their concerns have been heard."

The woman contacted the Commission for Public Complaints (CPC) following her arrest. Kate McDerby from CPC confirmed on Monday they have received the complaint but would not comment on the nature of the case.

"We are at the very beginning stages. The complaint is lodged and it goes to the RCMP for investigation. The RCMP will report back to the complainant. If the complainant is satisfied with the RCMP's report then it's over. If the complainant is not satisfied it will come back to us," Ms. McDerby said.

The RCMP announced in February new policies on internal investigations in serious cases. The policies aim to ensure independent and impartial investigations.

The Canadian Press with a report from Marten Youssef