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CRTC issues $149,000 in fines against duct-cleaner firms using telemarketers


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Nine companies linked to illegal telemarketing calls about duct-cleaning services have been named and shamed by the CRTC.

Four companies have already paid fines totalling $55,000, while another five are on notice for a combined $94,000 in penalties.

The nine companies, all based in the Greater Toronto Area, were identified by the CRTC during a "lengthy and labour-intensive" investigation, after consumers complained about receiving annoying sales pitches.

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The CRTC found the companies were using foreign call centres for their telemarketing, which were not respecting the national do not call list.

HR Home Services was fined $3,000, Bridge Home Services Inc. paid $6,000, and Cambridge Heating Services and Top Line Air Duct Cleaning Inc. owed $23,000 each for breaking telemarketing rules.

The CRTC said the following companies have 30 days to plead their cases or pay their fines: Aqua Duct Cleaning Services ($9,000), N. Bro Transport Inc. ($14,000), Kareem Duct Cleaning ($15,000), Goodlife Home Services Inc. ($16,000) and Toronto Breeze Air Duct Cleaning Services Inc. ($40,000).

The do not call list now has more than 12.8 million numbers that should not be dialled by telemarketers.

The CRTC says it has issued fines totalling more than $6 million since the registry was launched in 2008, in addition to other penalties amounting to $741,000.

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