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A map from canadianoutages.com shows the areas where Rogers wireless customers were experiencing service problems Saturday.

canadianoutages.com

Rogers said it fully restored service Saturday evening, after customers had been without call or text for at least six hours.

The phone and Internet company's service outage affected many frustrated Rogers Communications customers across Canada Saturday.

Earlier Saturday, Rogers' senior public affairs director, Aaron Lazarus, confirmed some customers were experiencing "intermittent issues."

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"We apologize and our team is working to resolve the issue," Lazarus said in an email to the Globe.

Rogers would not say how many customers were affected, but most reports came from the country's urban areas in Ontario and British Columbia, as well as Alberta and Manitoba.

More than 9.5 million customers subscribe to Rogers wireless, making it Canada's largest wireless carrier, according to the Canadian Wireless Telecommunications Association.

Many customers took their frustration to Twitter: "No service off and on for the last two hrs...Not a good start to my vacation!!" tweeted user Teena Marie.

Others were more blunt in voicing their criticism of the interruption: "Dear Rogers, I hate you and your no service," said user Anisha de Silva in a tweet.

Call service had also been down Friday, but that problem was quickly resolved.

Rogers experienced a major service disruption in 2013 when a software glitch created a big spike in "signalling traffic" that caused one of the worst wireless network outages in the company's history.

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The company credited postpaid wireless subscribers for one day of service because of the outage two years ago, but haven't said if they plan to do the same for Saturday's service failure.

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