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Alberta Premier Alison Redford.

DAVE CHAN/The Globe and Mail

Alberta's Premier says she has met with insurance companies and thanked those who have stepped up to help Albertans in need.

But Alison Redford says she has also urged them to be as clear as possible with their customers.

Redford issued a news release Wednesday after meeting in Toronto with the Insurance Bureau of Canada and various CEOs of insurance companies.

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She says she told them the water may have receded after June's devastating floods, but life is "anything but back to normal."

She says the focus now is on rebuilding, and for many that means working with insurance companies to determine the extent of the damage and settling claims.

She says she thanked the insurance companies on behalf of all Albertans.

"In many ways, this unprecedented disaster has brought out the very best in people and organizations," Redford said in the release.

"That said, I know Albertans want clarity when they're trying to make decisions about the future of their homes and businesses. Today, I urged insurers to continue working directly with their clients and provide clear information to homeowners and business owners. They need to assist Albertans in the most sensitive and helpful way possible."

Some homeowners caught in the flood were surprised to find out their policies do not cover overland flooding.

Others were angry when their companies denied coverage for sewer backups because the companies said that damage was also the result of overland flooding.

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However, some companies, including TD Insurance, AMA and RBC Insurance, later backed off that stance and said they will pay for sewer backup losses within the limits of individual policies.

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