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Air Canada's new ops centre cleared for takeoff

The $60-million centre in Brampton, Ont., incorporates state-of-the-art technology and will be run by more than 350 people on a 24/7 basis.

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The main operations centre at the new Air Canada facility features concentric circles of computer workstations facing an inner hub. The $60-million centre incorporates state-of-the-art technology, will be run by more than 350 people, and will operate on a 24/7 basis.

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Air Canada’s new operations centre features monitors displaying real-time positioning of Air Canada aircraft across the globe.

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Banks of computer monitors at workstations on the second floor of the operations centre. All operations (communications with aircraft, staffing, etc.) will be based out of the Brampton, Ont., facility. The centre has 384 30-inch monitors and 165 24-inch monitors, with key stations hosting up to five individual monitors.

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Air Canada president and chief executive officer Calin Rovinescu checks out the airline’s new global operations centre in Brampton, Ont. Air Canada staff visited 18 major airlines around the world to incorporate best industry practices at the new centre.

Fred Lum/The Globe and Mail

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Catherine Brassard, senior director of operations improvement for Air Canada, demonstrates the adjustable work desk so people can either sit or stand at the stations. There are 126 sit or stand workstations in the 34,000-square-foot facility, with automatic window shades to brighten or dim the lights in response to time of day.

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A map shows airports across North America and their airport codes. Live video will link Air Canada’s new operations centre with Toronto Pearson International, the company’s main hub.

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Calin Rovinescu , Air Canada president and CEO, speaks to media Aug. 20 during a tour of the airline’s new global operations centre in Brampton, Ont. The new centre is a secure facility, with restricted access and security guards, and is slated to be operational in January.

Fred Lum/The Globe and Mail

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Air Canada president and CEO Calin Rovinescu speaks at the opening of the airline’s new global operations centre. The 75,000-square-foot, three-storey facility cost $60-million and will be staffed by 350 people.

Fred Lum/The Globe and Mail

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Three 800 kva generators will be capable of powering Air Canada’s global operations centre for five days if there’s a massive power outage. More than 4,000 cables run under the centre’s floors, which combined would stretch more than 300 kilometres.

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A quiet room was built into plans for the new operations centre so workers can have a place away from the busy activity of their jobs. The centre also boasts a shower-equipped fitness room with exercise machines and free weights.

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One of the display monitors at a workstation at Air Canada’s new global operations centre.

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A man walks past a large photograph of a Trans-Canada Airlines plane that hangs by the front entrance of the airline’s new global operations centre in Brampton, Ont., near Toronto. Trans-Canada was Air Canada’s predecessor.

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At left, a monitor displays real-time positioning of Air Canada aircraft around the globe, while the monitor at right is for managing aircraft and associated equipment, across the world. Air Canada opened it’s new operations centre to the media during a tour on Aug. 20, 2013. All operations (communications with aircraft, staffing, and so on) will be based out of the Brampton, Ont., facility.

Fred Lum/The Globe and Mail

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