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This is the latest news and information for workers and managers from across the Web universe, brought to you by Monday Morning Manager writer Harvey Schachter. Follow us on Twitter @Globe_Careers or join our Linked In group.

Entrepreneur Robyn Scott increased productivity by making her task list "emotional," with categories such as triumphant (client pitches), supremely satisfying (making a tricky phone call), massive relief (tax returns), highly helpful (introductions and advice), basic decency (keeping promises), delight (calling a friend) and fit for battle (her daily run). Medium.com

A triangle model for leadership

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While teaching at West Point military academy, Jim Collins noted the cadets viewed failure as part of life; they understood it led to success and growth. He identified that as a "triangle" model of leadership, with three points: success, growth, service. Inc.com

Top executives may not be loyal

Top executives may preach loyalty, but aren't that loyal themselves. Academics Peter Cappelli and Monika Hamori found that 52 per cent of high-level executives in the financial services industry contacted by a search firm agreed to be candidates for positions in other companies. Knowledge@Wharton

Send your customers secret signals

At the MTV Music Video Awards, Lady Gaga's performance included symbols such as a white dress and yellow wig for her diehard fans to decode, notes marketer Jackie Huba. What symbols, she asks, do you have for your business that only your best customers understand? ChurchofCustomer.com

Get colourful with your task lists

Productivity consultant Mike Vardy is a big fan of tech apps, but likes paper for listing tasks, using a Pilot Hi-Tec-C Coleto Multi-Pen, which has four colours, to delineate tasks in different areas of his life. Productivitylist Newsletter

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Harvey Schachter is a Battersea, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online work-life column Balance. E-mail Harvey Schachter

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