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Learn from your past with a ‘dark side’ résumé

This is the latest news and information for workers and managers from across the Web universe, brought to you by Monday Morning Manager writer Harvey Schachter. Follow us on Twitter @Globe_Careers or join our Linked In group.

Résumés are usually positive but John C. Read, who has served as CEO of several organizations, recommends writing a "dark side" CV, listing all the situations in your work life when doing or saying the wrong thing was career altering. Read through it for patterns and learn from them.

Jazz up e-mails with snappy subject lines

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To improve your marketing e-mails, don't use a generic title in the subject line, such as Monthly Newsletter. Instead, include information about the content to entice recipients. Also, make sure the first 40 characters have essential key words, and don't repeat information about your organization already in the From line. Nielsen Norman Group

When managing others, follow the 'and factor'

At Bloomberg LP, managers follow the "and factor," rather than take a single-minded approach. For example, its best leaders give strong, clear direction and remain open to new ideas from others. They are demanding and straight-talking and they do this with humanity and compassion. Singapore Management University

Have a clear goal? Clear time to pursue it

The reason so many people fail to achieve their goals, consultant Steve McClatchy says, is because they have not committed to defending the time in which they will work on those goals. Eric Jacobson on Management )

TinyPulse app offers tiny surveys

Bhavin Parikh, CEO of education and test-prep startup Magoosh Inc., recommends the TinyPulse app . It allows him to send a weekly, one-question anonymous survey to everyone at his firm, giving him immediate feedback on issues.

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Harvey Schachter is a Battersea, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online work-life column Balance. E-mail Harvey Schachter

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