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To keep e-mail under control, have a ‘later’ file for less important e-mails.

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Consultant Michael Margolis keeps his inbox manageable by setting up an "Answer Later" folder for stuff he doesn't want to deal with immediately. Once a day, he tackles the unanswered correspondence in that folder. Lifehack.org

Start with conclusion and work backward

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The classic presentation advice is: Tell your audience what you are going to tell them; tell them; then tell them what you told them. Consultant Dave Paradi prefers: Tell them your conclusion, tell them how you justify it; tell them what to do with it. Dave Paradi's PowerPoint Blog

When to build a tablet app

Jakob Nielsen says build a tablet application only if you can offer an improvement over your website, such as an app supporting a single main task. He warns not to make your tablet app a scaled-up phone app, since that misuses available screen space. NNGroup.com

Good intentions may spur bad reviews

Research by Eric Anderson and Duncan Simester found 5 per cent of product reviews are negative, written by people who haven't even tried the product. Stranger yet, the writers are loyal customers, who appear to be trying to correct mistakes they think the company has made. KelloggInsight

Get beyond two-finger typing

With typing now a vital skill throughout organizations, productivity blogger Andre Kibbe recommends improving through Peter's Online Typing Course, free at www.typing-lessons.org. Tools For Thought

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Special to The Globe and Mail

Harvey Schachter is a Battersea, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online work-life column Balance. E-mail Harvey Schachter

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