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This is the latest news and information for workers and managers from across the Web universe, brought to you by Monday Morning Manager writer Harvey Schachter. Follow us on Twitter @Globe_Careers or join our Linked In group.

Pick the right tool for the task

Your e-mail inbox, calendar and to-do list are your "triangle of productivity," says organizing specialist Fay Wolf. Choose which is the best place to store information and tasks, transferring between them. An e-mail with information about an event can be deleted after the info is added to your calendar. FastCompany.com

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How to hire for a new era

Hire for strength instead of lack of weakness, eShares chief executive officer Henry Ward says. Also, hire for trajectory instead of experience (although good people might have both), doers who get their hands dirty rather than talkers, learners versus experts (although expertise is important), and people different from your team. Medium.com

Use these words to calm customers

Instead of telling an angry customer "I'll deal with it" or "I'll handle it," Calgary-based consultant Jeff Mowatt suggests saying you'll "take care of it." "Deal with it" makes the situation sound like an ordeal. The preferred phrasing implies caring – you're a guardian for solving the issue. JeffMowatt.com

Tap the power of a critical peer

Want to innovate? Find a sparring partner, a peer who provides a protected environment in which you can share a wild hypothesis, says Roberto Verganti, a professor at the Polytechnic University of Milan. Examples: Claude Monet and Frédéric Bazille, J.R.R. Tolkien and C.S. Lewis, and Steve Jobs and Steve Wozniak. Harvard Business Review

Build good habits with this simple app

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The HabitMaster iOS app helps you to build daily, weekly and monthly habits by allowing you to note on an electronic calendar when you complete the intended activity and through visualization encourages you to keep your streak going, a popular productivity approach recommended long before the app by comedian Jerry Seinfeld. LifeOptimizer.com

Harvey Schachter is a Battersea, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online work-life column Balance. E-mail Harvey Schachter

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