Skip to main content
The Globe and Mail
Get full access to globeandmail.com
Support quality journalism
Just $1.99 per week for the first 24weeks
Just $1.99 per week for the first 24weeks
The Globe and Mail
Support quality journalism
Get full access to globeandmail.com
Globe and Mail website displayed on various devices
Just$1.99
per week
for the first 24weeks

var select={root:".js-sub-pencil",control:".js-sub-pencil-control",open:"o-sub-pencil--open",closed:"o-sub-pencil--closed"},dom={},allowExpand=!0;function pencilInit(o){var e=arguments.length>1&&void 0!==arguments[1]&&arguments[1];select.root=o,dom.root=document.querySelector(select.root),dom.root&&(dom.control=document.querySelector(select.control),dom.control.addEventListener("click",onToggleClicked),setPanelState(e),window.addEventListener("scroll",onWindowScroll),dom.root.removeAttribute("hidden"))}function isPanelOpen(){return dom.root.classList.contains(select.open)}function setPanelState(o){dom.root.classList[o?"add":"remove"](select.open),dom.root.classList[o?"remove":"add"](select.closed),dom.control.setAttribute("aria-expanded",o)}function onToggleClicked(){var l=!isPanelOpen();setPanelState(l)}function onWindowScroll(){console.log("scroll");var l=isPanelOpen(),n=0===(document.body.scrollTop||document.documentElement.scrollTop);n||l||!allowExpand?n&&l&&(allowExpand=!0,setPanelState(!1)):(allowExpand=!1,setPanelState(!0))}pencilInit(".js-sub-pencil",!1);

What it takes to make employees happy

iStockPhoto/iStockPhoto

Watching Lynne Zappone, chief talent officer of Popeyes Louisiana Kitchen on the TV show Undercover Boss, journalist Carol Tice teased out the five things that employees at the fast-food chain (and probably your own staff) want. She shared them on :

A pleasant work environment: At one outlet, the manager was yelling at the workers, including the undercover boss.

Recognition: The janitor at one store impressed Ms. Zappone by buying his own less-toxic cleaning products to use. "I consider this my store," he told his undercover boss. But he noted the chain has no employee-of-the-month award, unlike its competitors.

Story continues below advertisement

Perks: Ms. Zappone wasn't impressed when a co-worker asked her for a ride so he could eat at Taco Bell, where the food is cheaper. He used to eat at his own restaurant, he said, but the employee discount was discontinued. The company picnic, too, had disappeared.

Help when they need it: Popeyes did not act with enough sensitivity, Ms. Zappone realized, after Hurricane Katrina. One employee with 20 years service, a superb trainer, was fired when she couldn't return to work fast enough. And that loyal janitor lost everything in the hurricane and lived at his church for two years while he got back on his feet, without any company assistance.

Mentoring: After getting close to her employees, Ms. Zappone handed out scholarships to help one line worker who was trying to attend hospitality college, as well as a manager who hoped to become a regional trainer.

Report an error Editorial code of conduct
Due to technical reasons, we have temporarily removed commenting from our articles. We hope to have this fixed soon. Thank you for your patience. If you are looking to give feedback on our new site, please send it along to feedback@globeandmail.com. If you want to write a letter to the editor, please forward to letters@globeandmail.com.

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff.

We aim to create a safe and valuable space for discussion and debate. That means:

  • Treat others as you wish to be treated
  • Criticize ideas, not people
  • Stay on topic
  • Avoid the use of toxic and offensive language
  • Flag bad behaviour

Comments that violate our community guidelines will be removed.

Read our community guidelines here

Discussion loading ...

To view this site properly, enable cookies in your browser. Read our privacy policy to learn more.
How to enable cookies