Skip to main content

Report On Business Court slams Bell TV for ‘reprehensible’ violation of customer’s privacy rights

BCE CEO George Cope attends the company's AGM in Toronto on Thursday May 9, 2013.

Chris Young/THE CANADIAN PRESS

The Federal Court of Canada has awarded a Nova Scotia man $21,000 in damages after a judge ruled Bell TV had violated his privacy rights by checking his credit history without his permission.

In a decision released this week, Judge Michael Phelan said Bell TV's conduct was "reprehensible."

The judgment says that when Rabi Chitrakar of Beechville, N.S., ordered satellite TV service on Dec. 1, 2010, Bell conducted an unauthorized credit check that hurt his credit score.

Story continues below advertisement

The ruling says that when the service was installed almost a month later, Bell placed an electronic copy of Chitrakar's signature on a rental agreement that authorized the check after the fact.

And when Chitrakar called Bell to complain about what happened, the court says he received a "royal runaround."

Phelan's judgment says that not only did Bell violate Chitrakar's rights, the company failed to show up in court and has shown no interest in offering compensation.

Neither Chitrakar nor a representative from Bell could be reached for comment.

Report an error
Tickers mentioned in this story
Unchecking box will stop auto data updates
Due to technical reasons, we have temporarily removed commenting from our articles. We hope to have this fixed soon. Thank you for your patience. If you are looking to give feedback on our new site, please send it along to feedback@globeandmail.com. If you want to write a letter to the editor, please forward to letters@globeandmail.com.

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff.

We aim to create a safe and valuable space for discussion and debate. That means:

  • Treat others as you wish to be treated
  • Criticize ideas, not people
  • Stay on topic
  • Avoid the use of toxic and offensive language
  • Flag bad behaviour

Comments that violate our community guidelines will be removed.

Read our community guidelines here

Discussion loading ...

Cannabis pro newsletter