Skip to main content
The Globe and Mail
Support Quality Journalism
The Globe and Mail
First Access to Latest
Investment News
Collection of curated
e-books and guides
Inform your decisions via
Globe Investor Tools
Just$1.99
per week
for first 24 weeks

Enjoy unlimited digital access
Enjoy Unlimited Digital Access
Get full access to globeandmail.com
Just $1.99 per week for the first 24 weeks
Just $1.99 per week for the first 24 weeks
var select={root:".js-sub-pencil",control:".js-sub-pencil-control",open:"o-sub-pencil--open",closed:"o-sub-pencil--closed"},dom={},allowExpand=!0;function pencilInit(o){var e=arguments.length>1&&void 0!==arguments[1]&&arguments[1];select.root=o,dom.root=document.querySelector(select.root),dom.root&&(dom.control=document.querySelector(select.control),dom.control.addEventListener("click",onToggleClicked),setPanelState(e),window.addEventListener("scroll",onWindowScroll),dom.root.removeAttribute("hidden"))}function isPanelOpen(){return dom.root.classList.contains(select.open)}function setPanelState(o){dom.root.classList[o?"add":"remove"](select.open),dom.root.classList[o?"remove":"add"](select.closed),dom.control.setAttribute("aria-expanded",o)}function onToggleClicked(){var l=!isPanelOpen();setPanelState(l)}function onWindowScroll(){window.requestAnimationFrame(function() {var l=isPanelOpen(),n=0===(document.body.scrollTop||document.documentElement.scrollTop);n||l||!allowExpand?n&&l&&(allowExpand=!0,setPanelState(!1)):(allowExpand=!1,setPanelState(!0))});}pencilInit(".js-sub-pencil",!1); // via darwin-bg var slideIndex = 0; carousel(); function carousel() { var i; var x = document.getElementsByClassName("subs_valueprop"); for (i = 0; i < x.length; i++) { x[i].style.display = "none"; } slideIndex++; if (slideIndex> x.length) { slideIndex = 1; } x[slideIndex - 1].style.display = "block"; setTimeout(carousel, 2500); }

The informational interview. Good way to test-drive a new career or a surefire way to pester a mentor? Either way, for job seekers thinking about jumping into a new profession, playing a game of 20 Questions with someone doing their dream job is bound to be less stressful than a full-fledged job interview. Besides, a well-prepped, polite candidate might just land a new career.

So, how do you make informational interviews work?

It's all research

Story continues below advertisement

For starters, stop calling them that.

"I have to be honest with you, I haven't been calling them informational interviews for a long time. I just call it research," admits Ross Macpherson, president of interview coaching and résumé writing firm, Career Quest in Whitby, Ont.

The problem, according to Mr. Macpherson, is that informational interviews have developed a bad reputation in some employment circles.

"In the past, people called in these informational interviews and they were really just an excuse to take 10, 15 or 30 minutes of my time for entirely selfish reasons - and then I'd never hear from them again," he says. "A lot of people simply cannot give a chunk of time like that."

Set it up

Whatever you decide to call them, setting up career research interviews should be effortless, with e-mail, voice mail and social networking sites such as LinkedIn or Facebook bringing people together. But that ease of connection also has a downside, says Alexandra Levit, author of How'd You Score That Gig?: A Guide to the Coolest Jobs (and How to Get Them). People, particularly well-connected superstar employees, are overwhelmed with requests.

"People are less likely to pay attention to you today," she says.

Story continues below advertisement

So work those warm introductions. Ask everyone you know if they know someone employed in the field you're interested in. Chances are someone will. Then name-drop. Type that referral's name right into your e-mail's subject line, says Ms. Levit.

Then it's all about ego

"I hate to boil it down to this, but flatter a person. If you say, 'Hey, I could really benefit from your knowledge and expertise in this industry,' it's a lot better than, 'I would love to take 10 minutes of your time," Mr. Macpherson says.

If you don't hear back, try Ms. Levit's 3/6 rule: Contact the person via e-mail or phone three times (every two weeks or so) for six weeks. If they still don't respond, move on.

What to say

Let's say you do get the expert to give you 30 minutes on the phone. What then?

Story continues below advertisement

Whatever you do, be prepared with a list of thoughtful queries. Is the industry stressful? What does it take to be successful? What education do you need? Do you need an MBA?

"You have to go in armed with specific questions. You can't go in there just to chat for 10 minutes. No one's going to give you the time," says Jeremy Miller, partner of LEAPJob, a Toronto-based sales recruiting firm, who says he gets at least one call a week from people asking about the recruiting profession.

It also means it pays to be prepared for anything, even doing the interview the moment you get the expert on the phone.

"They may say, 'I've got five minutes right now.' So you better have some intelligent questions to ask right then and there," says Mr. Macpherson.

Above all, don't ramble. If you say you want 20 minutes of advice, stick to the time allotted.

The follow-up

Story continues below advertisement

Here's where most people falter, Ms. Levit says. They either forget to follow up at all - not even a thank-you card - or they engage in what she calls, "stalker networking."

Stalkers, often overeager twentysomethings, call repeatedly, treating their contact as a personal career counsellor. They think they're being proactive. Instead, they're on a one-way ticket to becoming blackballed.

"It's supposed to be a one-shot deal," she says. "If you use the foot-in-the-door technique and then you abuse it, you've really done yourself a disservice."

Dora Vell, president of Vell & Associates, an executive search firm in Waltham, Mass., is already trying to teach her 16-year-old son, Chris Tai, how to conduct respectful research interviews. He wants to be a film producer one day. To make it happen, he recently hooked up with a major Hollywood producer who gave him 45 minutes on the phone to answer two pages of questions.

After the call, Ms. Vell made sure her son thanked the contact and continues to send the producer the odd e-mail to let him know when he makes a new student movie, wins an award or takes a recommended scriptwriting class.

"It's 'Thank you very much and here's what I'm doing.'" says Ms. Vell. "You close the loop."

Story continues below advertisement

Why mentors win

Besides giving them a warm and fuzzy feeling for helping someone out, informational interviews can also benefit the adviser. Long-term, the career-coveter could just become a big-wig herself some day with advice to share.

Yet the biggest boon might be more immediate. With the unemployment rate at a 33-year low, employers are always looking out for star candidates. Even ones calling out of the blue.

"I don't typically hire from my own industry, but I do love the people who come up to me and say, 'I can really see myself working in this, but can you tell me more?' They demonstrate through their questions and interest that they'll be a good fit for us," Mr. Miller says.

Report an error
Due to technical reasons, we have temporarily removed commenting from our articles. We hope to have this fixed soon. Thank you for your patience. If you are looking to give feedback on our new site, please send it along to feedback@globeandmail.com. If you want to write a letter to the editor, please forward to letters@globeandmail.com.

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff. Non-subscribers can read and sort comments but will not be able to engage with them in any way. Click here to subscribe.

If you would like to write a letter to the editor, please forward it to letters@globeandmail.com. Readers can also interact with The Globe on Facebook and Twitter .

Welcome to The Globe and Mail’s comment community. This is a space where subscribers can engage with each other and Globe staff.

We aim to create a safe and valuable space for discussion and debate. That means:

  • Treat others as you wish to be treated
  • Criticize ideas, not people
  • Stay on topic
  • Avoid the use of toxic and offensive language
  • Flag bad behaviour

Comments that violate our community guidelines will be removed.

Read our community guidelines here

Discussion loading ...

To view this site properly, enable cookies in your browser. Read our privacy policy to learn more.
How to enable cookies