Go to the Globe and Mail homepage

Jump to main navigationJump to main content


United Airlines case shows the shareholder is always right Add to ...

Subscribers Only

So an airline passenger dared to believe his ticket actually gave him the right to a seat? No wonder United Airlines was so enraged.

Its clumsy response to the now-famous incident in Chicago can be read in many ways – as a commentary on United’s tone-deaf management (which has since apologized) or on the sad state of air travel, for starters.

Report Typo/Error

Follow on Twitter: @IanMcGugan


More Related to this Story


Next story




Most popular videos »

More from The Globe and Mail

Most popular