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Customer service strategist, author and speaker Jeff Mowatt

Join the latest in our series of Google+ Hangout interviews with small-business owners, operators and experts from across Canada.

Report on Small Business senior editor Terry Brodie hung out with Calgary-based customer service strategist, author, speaker and trainer Jeff Mowatt. A leading authority in his field, Mr. Mowatt is the president of JC Mowatt Seminars Inc.,  and has written books including Becoming a Service Icon in 90 Minutes a Month and Influence with Ease.

He was  here to share his customer service wisdom to help small businesses differentiate and elevate what they offer to clients.

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