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Lexpert: In design thinking, just try, try again

Law firms, despite the entrenched conservative culture in which they operate, are beginning to adopt the kind of iterative thinking that has been so successful for design firms and, increasingly, technology companies. One such process is called "design thinking" – an approach that, at its core, is about structured problem-solving with a design flair.

Design thinking starts from the premise that legal services and courts should be designed by and for users. A prototype solution is developed, certain elements are built in, and the client is then asked whether it meets their needs. Many lawyers, when asked about embracing an iterative process that tolerates setbacks, admit to a level of discomfort. Yet lawyers who adapt to this thinking will thrive, experts say.

Lexpert contributor Bev Cline reports at lexpert.ca/globe

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