Go to the Globe and Mail homepage

Jump to main navigationJump to main content


The gumshoe who stung Westjet Add to ...

Mark Hill sat down on Air Canada Flight 908 to Florida and did what he always liked to do on airplanes. He opened his laptop and began crunching numbers.

The vice-president of strategic planning at WestJet Airlines Ltd., wedged against the window, was in enemy territory, but that didn't deter him for a moment. He didn't even notice that the quiet traveller next to him got up from the middle seat twice soon after takeoff to visit the washroom.

Finally, 45 minutes into the trip to Fort Lauderdale from Toronto, the seemingly unassuming passenger struck up a conversation with Mr. Hill. It was easy to break the ice - Mr. Hill wore a WestJet denim shirt and a leather jacket with a large WestJet logo on the back.

"Looks like you work for the competition," said the polite passenger, Robert Stenhouse.

Mr. Hill replied that he didn't think much of the competition and took a shot: "Air Canada is like a big lion with no teeth."

As lunch was served, Mr. Hill became intrigued with his seatmate, who claimed to have worked for the Canadian Security Intelligence Service. The man in seat 13E introduced himself under an alias, Rob Stanaus, posing as a specialist in "international corporate intelligence" with Eclectic Solutions Inc. He looked harmless, reading the bestselling book, The Art of Deception, by Kevin Mitnick, a former hacker who broke into the computer systems of some of world's largest corporations.

That title was appropriate since Mr. Stenhouse was presenting himself as something else on that Friday morning in March, 2004. He was working on contract as Air Canada's in-flight spy, a for-hire private eye with vast experience as an undercover agent.

The tale of high-altitude intrigue surfaced in court documents and was fleshed out - for the first time -in Globe and Mail interviews with Mr. Stenhouse and others.

For nearly three months, Air Canada had suspected that Mr. Hill was the mastermind behind WestJet's electronic spying campaign to obtain data on passenger loads from Air Canada's confidential employee website used to book flights internally.

Mr. Stenhouse, a former RCMP staff sergeant, was hired to follow Mr. Hill, a data genius who had been deemed "T1" - the No. 1 target - by Air Canada in its probe into WestJet's spying.

Somewhere over Pennsylvania, the ex-Mountie knew he had got his man. Mr. Hill had opened a manila envelope, pulled out sheets of paper and entered more data into his laptop. The data for February, 2004, described "the flight number, the time of departure, time of arrival, actual time of arrival, load capacity, actual load and load percentage," according to anonymous notes entered in court.

Mr. Stenhouse confirmed this week that he made those notes.

During two strategic trips to the lavatory, he recorded his observations on napkins and papers stuffed in his pockets, jotting down the numbers tapped in by Mr. Hill and scribbling other notes while in the cramped quarters.

"The inputted flight numbers began with 100, 101, 104, 125 and then proceeded upwards. It was too difficult to memorize all of the flight numbers," said Mr. Stenhouse's notes.

Air Canada would later match the four flight numbers and others to its own routes and those of Jetsgo Corp.

The sting led to Air Canada's decision to have other investigators sift through Mr. Hill's trash at his home two weeks later. Days later, on April 6, 2004, Air Canada launched a $220-million espionage lawsuit against WestJet. Mr. Hill would resign from WestJet three months after the lawsuit was filed.

For two years, in what became the talk of the industry, the combatants engaged in a fierce legal fight before reaching an out-of-court settlement this past May. Calgary-based WestJet admitted that it stole Montreal-based Air Canada's confidential data on load factors - the proportion of available seats filled - and also apologized to Air Canada chairman Robert Milton.

"Mark Hill was cocky," Mr. Stenhouse says today. "I would have thought that he would have been more discreet. I was quite surprised at how arrogant he was. He certainly gave me evidence to corroborate what other Air Canada investigators were slowly gleaning."

Now interning to become a church pastor, Mr. Stenhouse agreed to speak publicly for the first time about the sting operation after being told that The Globe and Mail had uncovered his identity through court documents.

Born and raised in Montreal, he had spent 18 years with the Mounties, going undercover to help nab drug dealers, bikers and murderers. In early 2000, Mr. Stenhouse was suspended with pay after he ran afoul of top brass for leaking internal documents about the RCMP's national media strategy that highlighted the crimes of biker gangs.

The leak in 1999 - to author Yves Lavigne, who wrote the book Hells Angels at War - drew the wrath of Julian Fantino, then chairman of a key committee at the Canadian Association of Chiefs of Police, and Giuliano Zaccardelli, then the deputy RCMP commissioner in charge of organized crime strategy.

Report Typo/Error
Single page

Next story




Most popular videos »

More from The Globe and Mail

Most popular