McAfee, Inc. has launched McAfee Virtual Technician, an interactive and virtual tool that provides McAfee corporate, home users and McAfee SecurityAlliance Partners in support of their customers with real-time diagnosis to common technical support issues. The McAfee Virtual Technician is an industry first for its level of interactive service and faster resolution in the corporate environment.
Diagnostic information is collected by the Virtual Technician, and recommended actions are presented to the user. The McAfee Virtual Technician can be accessed through the McAfee ServicePortal at https://mysupport.nai.com.